Client Experience & Office Operations Lead

Tishman Speyer; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

Tishman Speyer is seeking a Client Service Manager in Los Angeles to support Property Management, Hospitality, and customers with exceptional service. The role requires a professional appearance and calm multitasking in a high-volume environment.

Onsite presence is required, with a base compensation range noted below. The position involves coordinating office operations, vendor management, and program initiatives across PMO and ZO teams, ensuring smooth daily activities and customer

Qualifications

• Bachelor’s degree required.
• 2–4 years of experience in an administrative role.
• Commercial real estate background preferred.
• Must be able to work well in a fast-paced environment.
• Onsite presence required.
• Strong customer service skills – must have superior customer service approach to problem resolution.
• Sufficient knowledge and ability to utilize Microsoft Office suite.
• Ability to understand and communicate in English, verbally and in writing.
• Demonstrated ability to leverage emerging technologies, including AI, automation, and data-driven tools.

Responsibilities

• Put the customer at the forefront of every decision.
• Resolve customer complaints with urgency to maintain high customer satisfaction.
• Actively support property management staff in fostering lasting relationships with focus on customer satisfaction.
• Work collaboratively with PMO, engineers, experience ambassador and ZO programming team to manage the office and ZO programming initiative.
• Assist with ZO event planning as needed.
• Provide support to ensure smooth operations of the Property Management Office (PMO).
• Process invoices and confirm charges against contracts, budget and proposals.
• Manage the close-out of work orders in the Angus system for correct billing.
• Support monthly paperless rent statements with backup.
• Annual budget input for all office expenses and income.
• Coordinate building staff events and stand-up meetings.

Skills

Customer service

Microsoft Office

English communication

Onsite presence

Education

Bachelor’s degree

Tools

Word

Excel

Outlook

PowerPoint

Job description

Tishman Speyer is seeking a Client Service Manager in Los Angeles to support Property Management, Hospitality, and customers with exceptional service. The role requires a professional appearance and calm multitasking in a high-volume environment.

Onsite presence is required, with a base compensation range noted below. The position involves coordinating office operations, vendor management, and program initiatives across PMO and ZO teams, ensuring smooth daily activities and customer