Onsite Client Experience Lead (Reception & Closings)

Galbreath Costner, LLC; Fayetteville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Galbreath Costner, LLC is seeking a Client Experience Coordinator to be the first point of contact for clients, ensuring a welcoming, professional environment. This in-office role requires coordinating daily office logistics, closing room readiness, and top-notch communication with clients and staff.

The position emphasizes independent work, meticulous organization, and the ability to manage multiple closing tasks in a high-volume setting, with on-site attendance required to support client

Qualifications

• Outstanding, friendly, proactive communicator and relationship builder with clients and referral partners
• Ability to work independently and proactively with minimal oversight while managing a high volume of closings
• Possess excellent verbal and written communication skills
• Demonstrate exceptional organization, attention to detail, accuracy, and follow‑through
• Ability to multi‑task, take initiative, and handle stressful situations in a time‑sensitive environment
• Discretion and confidentiality when handling sensitive information
• Possess excellent interpersonal communication skills and phone etiquette
• Project a positive, warm, and professional image
• Extroverted, bubbly personality
• Consistently Display GC’s Core Values of One Team, Relationship Focused, Extreme Ownership, WOW Factor, Energy, and Adaptability

Responsibilities

• Maintain a clean, organized, and welcoming reception area, conference rooms, and client spaces.
• Proactively anticipate client needs and offer additional assistance.
• Answer and direct incoming calls professionally and efficiently using communication technologies.
• Support the Office Managing Attorney with oversight and coordination of daily office logistics to ensure efficient movement of clients, attorneys, and closing teams throughout the day.
• Prepare, stage, and reset closing rooms throughout the day to maintain readiness for back‑to‑back closings and client meetings.
• Serve as the central coordination point for staff regarding daily office activity, room usage, and space availability.
• Identify bottlenecks or operational inefficiencies and communicate solutions to management.
• Maintain awareness of real‑time closing progress and assist in keeping transactions on schedule.
• Support staff adherence to checklists, timing expectations, and client‑service standards during peak closing periods.
• Communicate status updates and elevate issues to management when needed to protect workflow and client experience.
• Complete additional tasks or special projects assigned to support organization and operational needs
• Encourage and participate in closing day client celebrations according to the firm’s Closing Day SOP and client experience initiatives

Skills

Communication skills

Independent worker

Organizational skills

Multi-tasking

Discretion

Interpersonal skills

Customer service

Extroverted

Tools

Microsoft Office

Job description

Galbreath Costner, LLC is seeking a Client Experience Coordinator to be the first point of contact for clients, ensuring a welcoming, professional environment. This in-office role requires coordinating daily office logistics, closing room readiness, and top-notch communication with clients and staff.

The position emphasizes independent work, meticulous organization, and the ability to manage multiple closing tasks in a high-volume setting, with on-site attendance required to support client