Client Experience & Closings Coordinator

Galbreath Costner, LLC; Greenville (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Galbreath Costner, LLC seeks a Client Experience Coordinator to be the first point of contact for clients, ensuring a welcoming, professional environment and coordinating office operations for real estate legal matters. This in‑office role requires strong communication, attention to detail, and the ability to manage multiple tasks.

Onsite attendance is required; there is no remote or hybrid option. The role supports closing teams, client interactions, and administrative activities across the

Qualifications

• Outstanding, friendly, proactive communicator and relationship builder with clients and referral partners.
• Ability to work independently and proactively with minimal oversight while managing a high volume of closings.
• Possess excellent verbal and written communication skills
• Demonstrate exceptional organization, attention to detail, accuracy, and follow‑through
• Ability to multi‑task, take initiative, and handle stressful situations in a time‑sensitive environment
• Discretion and confidentiality when handling sensitive information
• Possess excellent interpersonal communication skills and phone etiquette
• Project a positive, warm, and professional image
• Extroverted, bubbly personality
• Consistently Display GC’s Core Values of One Team, Relationship Focused, Extreme Ownership, WOW Factor, Energy, and Adaptability

Responsibilities

• Maintain a clean, organized, and welcoming reception area, conference rooms, and client spaces.
• Answer and direct incoming calls professionally and efficiently using communication technologies.
• Support the Office Managing Attorney with oversight and coordination of daily office logistics to ensure efficient movement of clients, attorneys, and closing teams throughout the day.
• Prepare, stage, and reset closing rooms throughout the day to maintain readiness for back‑to‑back closings and client meetings.
• Serve as the central coordination point for staff regarding daily office activity, room usage, and space availability.
• Identify bottlenecks or operational inefficiencies and communicate solutions to management.
• Maintain awareness of real‑time closing progress and assist in keeping transactions on schedule.
• Support staff adherence to checklists, timing expectations, and client‑service standards during peak closing periods.
• Communicate status updates and elevate issues to management when needed to protect workflow and client experience.
• Complete additional tasks or special projects assigned to support organization and operational needs.
• Encourage and participate in closing day client celebrations according to the firm’s Closing Day SOP and client experience initiatives.
• Utilize and become proficient with digital tools, software systems, and document management platforms.
• Handle mail, packages.
• Handle day of closing in‑office file support duties according to the Firm’s Closing Day SOP.
• Monitor office supplies and order as needed according to the supply ordering SOP.
• Monitor office maintenance needs and report to appropriate party.
• Complete file post‑closing according to the firm’s Post‑Closing SOP.
• Assist with routing information, preparing final materials, and updating internal systems as needed.
• Demonstrate willingness to learn new digital tools and AI‑enabled applications.
• Contribute positively to firm culture and team collaboration.
• Demonstrate a willingness to learn and grow within the role.

Skills

Excellent communication skills

Attention to detail

Multi-tasking

Interpersonal skills

Phone etiquette

Job description

Galbreath Costner, LLC seeks a Client Experience Coordinator to be the first point of contact for clients, ensuring a welcoming, professional environment and coordinating office operations for real estate legal matters. This in‑office role requires strong communication, attention to detail, and the ability to manage multiple tasks.

Onsite attendance is required; there is no remote or hybrid option. The role supports closing teams, client interactions, and administrative activities across the