Onsite Client Experience Concierge

JAMS; San Jose (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

JAMS is seeking a on-site Concierge Administrator in San Jose to provide high-level client service and administrative support within the Resolution Center. You will coordinate hybrid hearings, assist with IT needs, and handle daily admin tasks to keep operations smooth.

The role requires strong communication, IT aptitude, and the ability to manage multiple responsibilities in a fast-paced environment; prior experience with multimedia and conferencing is a plus.

Qualifications

• High School diploma or equivalent (GED) required.
• 2-3 years in administrative/clerical or ADR role preferred.
• 2-3 years in legal and client service preferred.
• 2-3 years IT, audio/video and videoconferencing experience preferred.
• Proficient with computer software required for the role.
• Strong organization and time-management; multitasking ability.
• Excellent verbal and written communication; troubleshoot with remote IT support.
• Experience with multimedia support (Zoom, HDMI, Crestron) a plus.

Responsibilities

• Provide concierge-level client services (check-in, room assignments, front desk logistics).
• Coordinate hybrid hearings (log sessions, panelists, and clients) and assist with IT needs.
• Perform admin tasks, manage mail, document retention, and supply checks.
• Coordinate food and beverage service and set up lunch buffets.
• Maintain facilities and liaise with building management, security, and janitorial staff.
• Support safety plans, HR queries, and assist the Client Experience team.

Skills

Administrative support

Client service

IT troubleshooting

Video conferencing

Communication

Education

High School Diploma

Tools

Zoom

HDMI tech

Crestron

Job description

JAMS is seeking a on-site Concierge Administrator in San Jose to provide high-level client service and administrative support within the Resolution Center. You will coordinate hybrid hearings, assist with IT needs, and handle daily admin tasks to keep operations smooth.

The role requires strong communication, IT aptitude, and the ability to manage multiple responsibilities in a fast-paced environment; prior experience with multimedia and conferencing is a plus.