Onsite Client Engagement & Admin Specialist

Aerotek; Bremond (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Aerotek is seeking a Client Engagement Specialist to provide administrative and customer support to the client and Onsite Management team. The CES ensures that the contract employees, the client, and the internal team receive superior administrative, accounting, human resource, and customer service support.

This role emphasizes high-volume coordination, pre-employment screening, drug testing, attendance tracking, reports, PPE, and site orientation in a construction-related environment.

Qualifications

• High School Diploma required.
• 1+ years in high-volume recruiting, managing a high-volume account, or on-premise client support.
• 1+ years of customer service experience.

Responsibilities

• Provide excellent customer service to contractors, clients, and internal team.
• Follow Injury Reporting Protocol and maintain contact with internal contact and local medical facility.
• Assist in facilitating pre-employment screening including drug screening.
• Assist in the facilitation of Random Drug Testing.
• Manage client specific reports on an as needed basis or as outlined by the SOW or Project Scope.
• Manage attendance tracking and preparing reports for client.
• Manage daily attendance tracking and report to client on missing contractors.
• Manage/review call out line messages and follow up with contractors via phone call
• Manage assignment and distribution of PPE.
• Manage time off request documents and coordinate approval with CEM and Delivery Manager.
• Manages current contractor roster.
• Maintain a professional work environment in alignment with current client and Aerotek culture.
• Req entry and delegation of req in Connected
• Pre-screening questions review and confirmation
• Badging requests
• Offboarding of contractors
• Support client as needed with the site orientation process
• Coordinate with site H&S to make sure that all required certifications and contractor documentation is received

Skills

Customer service

High-volume support

Onsite support

Project Admin

Construction industry

Communication

Education

High School Diploma

Job description

Aerotek is seeking a Client Engagement Specialist to provide administrative and customer support to the client and Onsite Management team. The CES ensures that the contract employees, the client, and the internal team receive superior administrative, accounting, human resource, and customer service support.

This role emphasizes high-volume coordination, pre-employment screening, drug testing, attendance tracking, reports, PPE, and site orientation in a construction-related environment.