Onsite Claims Administrator

Forward Air Corp.; Greeneville (TN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

Health insurance and dental

401(k) with employer match

Paid holidays and PTO

Collaborative culture

Job summary

Forward Air Corp. is seeking a Claims Administrator to provide on-site support for Workers’ Compensation and Liability claims in Greeneville, TN.

The role involves data entry, file maintenance, and coordinating with adjusters, drivers, and vendors to ensure timely processing and documentation. Ideal candidates have a High School Diploma or GED (college preferred) with 6 months of administrative experience, proficient with Windows and Microsoft 365, and strong communication skills.

Qualifications

• Education: High School Diploma or GED; 4-year degree preferred.
• 6+ months administrative/clerical or customer service experience recommended.
• Exposure to claims/insurance or risk management is a plus but not required.
• Strong organizational skills with ability to multitask and meet deadlines.
• Excellent verbal and written communication with attention to detail.
• Discretion and confidentiality in handling sensitive information.

Responsibilities

• Enter, update, and maintain claim information, reserves, payments, and docs in claims systems.
• Create and organize new claim files with required documentation.
• Process vendor invoices and claim-related payments timely.
• Collect and maintain police reports and docs for investigations.
• Manage collection activities with claimants, insurers, contractors, and others.

Skills

Strong organizational skills

Excellent verbal and written

Discretion and confidentiality

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows PCs

Microsoft O365

Teams/Zoom/Webex

Job description

Forward Air Corp. is seeking a Claims Administrator to provide on-site support for Workers’ Compensation and Liability claims in Greeneville, TN.

The role involves data entry, file maintenance, and coordinating with adjusters, drivers, and vendors to ensure timely processing and documentation. Ideal candidates have a High School Diploma or GED (college preferred) with 6 months of administrative experience, proficient with Windows and Microsoft 365, and strong communication skills.