Corporate Administrator

Verida Inc; Villa Rica (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Southeastrans in Villa Rica, GA seeks a Corporate Administrator to lead training programs for Claims staff, clients, and service providers. You will partner with the Claims Manager to improve performance, ensure policy compliance, and drive operational efficiency.

The role involves developing SOPs and training materials, coordinating audits, and advancing process improvements while maintaining strong customer service and HIPAA compliance. Travel may be required.

Qualifications

• Experience leading training initiatives for corporate staff.
• Ability to develop and document SOPs and training policies.
• Strong written and verbal communication across management levels.
• Knowledge of HIPAA and related privacy/compliance requirements.
• Proficiency with standard office equipment and software tools.

Responsibilities

• Identify ways to improve employee efficiency and effectiveness.
• Oversees, trains, and evaluates the performance of staff, providing guidance and support as needed.
• Assist in processing claims when necessary.
• Supports State Directories and/or the Director of Internal Audits with state/clients' audits.
• Manage the Telecommuter program, Claims Account Representative, and Claims Specialists II, ensuring adherence to department standards.
• Provide feedback on revisions to policies and procedures and on the development of work processes.
• Identify and investigate potential fraud.
• Demonstrates the ability to interpret and apply plan-specific contract provisions.
• Assist clients with complaints regarding billing submissions.
• Assist with projects, development of reports, and perform other program-related duties as assigned.
• Represent the organization at client meetings, professional association events, and workshops.
• Develop and maintain training materials including handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Partner with management to develop and execute scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, as well as policy/procedure changes.
• Conduct training needs analysis to determine specific training needs for department staff and evaluate effectiveness of the training.
• Audit work and coordinate training initiatives to identify, develop, and publish corrective actions and educational materials.
• Perform other duties as assigned.

Skills

Office equipment

Excel

Communication

Leadership

Training programs

Policy development

Customer service

Education

Bachelor's Degree in Business or related field

Tools

Copiers

Fax machines

Phones

Computer hardware/software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Corporate Administrator

Southeastrans General Full Time Admin Support Worker Villa Rica, GA, US

SUMMARY

The Claims Administrator plays a vital role in supporting the training and development of the Claims staff. This position is focused on creating and delivering effective training programs for Claims personnel, clients, and service providers, working closely with the Claims Manager to enhance team performance, ensure compliance with policies and regulations, and drive operational efficiency. The role includes assistant management duties, daily operational support, and contributions to process improvements. Additionally, the Claims Administrator will develop and document standard operating procedures and Claims policies while coordinating audit responses and client requests. The role requires a proactive leader committed to learning, development, and operational excellence within the Claims Department.

ESSENTIAL FUNCTIONS

• Identify ways to improve employee efficiency and effectiveness.
  Oversees, trains, and evaluates the performance of staff, providing guidance and support as needed.
• Assist in processing claims when necessary.
• Supports State Directories and/or the Director of Internal Audits with state/clients' audits.
• Manage the Telecommuter program, Claims Account Representative, and Claims Specialists II, ensuring adherence to department standards.
  Provide feedback on revisions to policies and procedures and on the development of work processes.
• Identify and investigate potential fraud.
• Demonstrates the ability to interpret and apply plan-specific contract provisions.
• Assist clients with complaints regarding billing submissions.
• Assist with projects, development of reports, and perform other program-related duties as assigned.
• Represent the organization at client meetings, professional association events, and workshops.
• Develop and maintain training materials including handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Partner with management to develop and execute scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, as well as policy/procedure changes.
• Conduct training needs analysis to determine specific training needs for department staff and evaluate effectiveness of the training.
• Audit work and coordinate training initiatives to identify, develop, and publish corrective actions and educational materials.
• Perform other duties as assigned.

QUALIFICATIONS REQUIRED

Minimum of 3 years of leadership experience
Minimum of 5 years of claims processing experience preferred
Minimum of 3 years of training experience preferred, with a focus on developing training programs and materials.
Must adhere to HIPAA standards.

Proficiency in using standard office equipment, including copiers, fax machines, phones, and computer hardware/software

Demonstrates strong proficiency in Microsoft Excel
Excellent written and verbal communication skills, capable of engaging effectively with executive management and staff.
Ability to formulate and modify policies, train, and direct staff in best practices
Strong customer service focus and the ability to engage with a diverse group of internal and external customers
Exceptional organizational skills, ability to focus on assigned tasks.
Able to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.

MINIMUM REQUIRED EDUCATION/TRAINING

Bachelor's Degree in Business or related fields

Must be able to travel occasionally

Must have three years of training experience.

Must have three to five years of experience formulating training curricula.

Must have three to five years of experience using multimedia visual aids.