Claims Administrator

Forward Air Corporation; Greeneville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Forward Air Corporation seeks a Claims Administrator to provide administrative support for Workers’ Compensation and Liability claims. You will enter and organize claim data, process payments, and maintain documentation while collaborating with adjusters, drivers, vendors, and insurers.

This is a 100% on-site role in a busy environment. Ideal candidates bring strong organizational and communication skills, attention to detail, and discretion handling sensitive information.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Minimum six months of administrative, clerical, customer service, or related office experience preferred.
• Exposure to transportation, logistics, insurance, claims administration, or risk management is a plus.
• Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines.
• Excellent verbal and written communication with attention to detail and accuracy.
• Experience with confidential information and discretion in handling sensitive data.
• Proficient with common office technologies and web conferencing tools.

Responsibilities

• Enter, update, and maintain claim information, reserves, payments, and documentation in claims systems.
• Establish and organize new claim files with required documentation.
• Process vendor invoices and claim-related payments accurately and timely.
• Obtain police reports and supporting documentation for investigations.
• Coordinate with drivers, claimants, insurers, vendors, and stakeholders on claim matters.
• Maintain claim logs, spreadsheets, and tracking tools for department operations.
• Support claims adjusters with administrative tasks and reporting.
• Communicate professionally with stakeholders regarding claims.
• Assist with claims administration and related documentation as needed.
• Ensure files are complete and maintained per company policies.

Skills

Data entry

Organization

Communication

Discretion

Confidentiality

Customer service

Adaptability

Team support

Attention to detail

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows PCs

Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Web conferencing (Teams, Zoom, Webex)

Job description

Job Description

The Claims Administrator provides administrative and operational support for the management of Workers’ Compensation and Liability claims, helping ensure claim files are maintained accurately, payments are processed timely, and documentation is handled efficiently. They work closely with claims adjusters, safety personnel, drivers, vendors, and other internal and external stakeholders to support day‑to‑day claims activities. They provide data entry, file maintenance, payment processing, records management, and claim‑related communications.

Responsibilities

• Enter, update, and maintain claim information, reserves, payments, and supporting documentation within claims management systems.
• Establish and organize new claim files by gathering and uploading required claim‑related documentation.
• Process vendor invoices and claim‑related payments accurately and in a timely manner.
• Request, obtain, and maintain police reports and other supporting documentation for claim investigations.
• Manage collection activities involving claimants, insurers, contractors, and other parties as directed.
• Review, sort, distribute, scan, and electronically file incoming claim correspondence and documentation.
• Support claims adjusters and leadership with administrative tasks, reporting, document preparation, and records management.
• Communicate professionally with drivers, claimants, insurance carriers, vendors, and other stakeholders regarding claim‑related matters.
• Maintain claim logs, spreadsheets, reports, and tracking tools to support department operations.
• Assist with Workers’ Compensation claim administration and related documentation as needed.
• Ensure claim files are complete, organized, and maintained in accordance with company policies and procedures.
• Participate in training and professional development activities related to claims administration and risk management.
• Demonstrate reliable attendance, accountability, and commitment to team objectives.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED required; Undergraduate degree preferred.
• Experience: Minimum six months of administrative, clerical, customer service, or related office experience preferred.
• Prior exposure to transportation, logistics, insurance, claims administration, or risk management is preferred, but not required.
• Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
• Excellent verbal and written communication skills with strong attention to detail and accuracy.
• Proven ability to adapt to changing priorities and maintain a high level of customer service in challenging situations.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.