Claims Administrator — On-Site Claims & File Management

Forward Air Corporation; Greeneville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Forward Air Corporation seeks a Claims Administrator to provide administrative support for Workers’ Compensation and Liability claims. You will enter and organize claim data, process payments, and maintain documentation while collaborating with adjusters, drivers, vendors, and insurers.

This is a 100% on-site role in a busy environment. Ideal candidates bring strong organizational and communication skills, attention to detail, and discretion handling sensitive information.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Minimum six months of administrative, clerical, customer service, or related office experience preferred.
• Exposure to transportation, logistics, insurance, claims administration, or risk management is a plus.
• Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines.
• Excellent verbal and written communication with attention to detail and accuracy.
• Experience with confidential information and discretion in handling sensitive data.
• Proficient with common office technologies and web conferencing tools.

Responsibilities

• Enter, update, and maintain claim information, reserves, payments, and documentation in claims systems.
• Establish and organize new claim files with required documentation.
• Process vendor invoices and claim-related payments accurately and timely.
• Obtain police reports and supporting documentation for investigations.
• Coordinate with drivers, claimants, insurers, vendors, and stakeholders on claim matters.
• Maintain claim logs, spreadsheets, and tracking tools for department operations.
• Support claims adjusters with administrative tasks and reporting.
• Communicate professionally with stakeholders regarding claims.
• Assist with claims administration and related documentation as needed.
• Ensure files are complete and maintained per company policies.

Skills

Data entry

Organization

Communication

Discretion

Confidentiality

Customer service

Adaptability

Team support

Attention to detail

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Windows PCs

Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Web conferencing (Teams, Zoom, Webex)

Job description

Forward Air Corporation seeks a Claims Administrator to provide administrative support for Workers’ Compensation and Liability claims. You will enter and organize claim data, process payments, and maintain documentation while collaborating with adjusters, drivers, vendors, and insurers.

This is a 100% on-site role in a busy environment. Ideal candidates bring strong organizational and communication skills, attention to detail, and discretion handling sensitive information.