Onsite Cincinnati Director of Restaurant Operations

Gold Star Chili; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development opportunities

Job summary

GSR Brands, the parent company of Gold Star and Tom & Chee, seeks an experienced Director of Restaurant Operations to lead operational excellence across company-owned and franchised locations in the Cincinnati area. You will drive performance, strengthen franchise partnerships, develop field leadership, and ensure consistent execution of our brand standards and Service Promise.

Ideal candidates have 8+ years in multi-unit restaurant operations, proven profitability improvement, and the ability

Qualifications

• Minimum 8 years of progressive restaurant operations experience, including multi-unit leadership.
• Direct experience working for a multi-unit franchised organization is required.
• Previous leadership roles at Director/Regional/Area Director level or similar.
• Strong financial acumen, including P&L management, budgeting, labor, and cost controls.
• Willingness to travel regularly to company-owned and franchised locations.
• Must currently reside within commuting distance of Cincinnati, Ohio.

Responsibilities

• Oversee company-owned and franchised restaurant performance, driving sales, profitability, operational consistency, and guest satisfaction.
• Build trusted relationships with franchise owners, provide operational guidance, and ensure adherence to brand standards.
• Coach and lead District Managers, Franchise Business Consultants, and restaurant leadership teams while building accountability and developing talent.
• Monitor P&Ls, labor, food costs, sales, and operating metrics to identify opportunities and improve profitability.
• Lead hospitality initiatives, guest experience improvements, and execution of our Service Promise.
• Oversee systems, food safety, quality, compliance, and consistent execution across the restaurant system.
• Lead operational aspects of new openings, menu launches, technology implementations, and continuous improvement initiatives.
• Partner with executives, Marketing, HR, Training, Finance, and franchise partners to execute strategic initiatives.

Skills

Multi-unit leadership

Franchise relationships

Operational excellence

P&L management

Travel willingness

Communication

Education

Bachelor's degree in Business / Hospitality Management

Job description

GSR Brands, the parent company of Gold Star and Tom & Chee, seeks an experienced Director of Restaurant Operations to lead operational excellence across company-owned and franchised locations in the Cincinnati area. You will drive performance, strengthen franchise partnerships, develop field leadership, and ensure consistent execution of our brand standards and Service Promise.

Ideal candidates have 8+ years in multi-unit restaurant operations, proven profitability improvement, and the ability