Onsite Care Coordination Assistant – Healthcare Support

UNC Health; Fairfield (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

UNC Health in Smithfield, NC is seeking a Care Management Assistant to support care managers, utilization managers and social workers in coordinating patient care and ensuring smooth operations within the healthcare team.

The role involves attending huddles, prioritizing tasks, assisting in delegated tasks, coordinating care transitions, helping patients navigate insurance and services, and documenting transitions accurately. This is an on-site, full-time position with a 40-hour work week.

Qualifications

• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Proficiency in using healthcare software systems and electronic medical records.
• Knowledge of care coordination principles, healthcare regulations, and documentation requirements.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Responsibilities

• Huddles: The Care Management Assistant participates in regular huddles with the care management team to discuss patient cases, care plans, and address any challenges or concerns.
• Prioritized work: The Care Management Assistant helps prioritize the workload by assessing the urgency and importance of various tasks. They collaborate with the care management team to ensure that high-priority tasks are addressed promptly.
• Delegated tasks assigned by clinician: The Care Management Assistant assists in the delegation of tasks assigned by the clinician, utilization manager, social worker, or care manager. They work closely with the healthcare team to ensure that delegated tasks are properly completed. Delegated tasks may include payer communication to facilitate optimal reimbursement and timely approvals for necessary care and services.
• Patient care transitions: The Care Management Assistant conducts activities, as assigned, to ensure patients are engaged in their care and have the necessary resources and support. They may also assist in scheduling appointments and coordinating transportation as needed.
• Assists patients in navigating the health care system: The Care Management Assistant provides guidance and support to patients in navigating the complexities of the health care system. This includes explaining health insurance coverage, helping patients find appropriate healthcare providers and services, and assisting in the coordination of care between different healthcare providers and facilities.
• Resource Procurement: The Care Management Assistant assists in the procurement of services and/or equipment relevant to their assigned department's protocols.
• Facilitates documentation for care transitions: The Care Management Assistant facilitates the documentation required for care transitions, such as transcribing forms like FL-2 (Level of Care Determination) and PASRR (Preadmission Screening and Resident Review). They assist with necessary paperwork in an accurate and timely manner.
• Communication & Escalations per guidelines: The Care Management Assistant maintains effective communication within the care management team and escalates any concerns or issues according to established guidelines. They act as a liaison between patients, clinicians, and other healthcare professionals to facilitate effective communication and resolution of any care-related challenges.

Skills

Organizational skills

Communication

EMR software

Care coordination

Teamwork

Education

High school diploma or GED

Job description

UNC Health in Smithfield, NC is seeking a Care Management Assistant to support care managers, utilization managers and social workers in coordinating patient care and ensuring smooth operations within the healthcare team.

The role involves attending huddles, prioritizing tasks, assisting in delegated tasks, coordinating care transitions, helping patients navigate insurance and services, and documenting transitions accurately. This is an on-site, full-time position with a 40-hour work week.