Healthcare Care Coordination Specialist (Onsite)

UNC Health; Smithfield (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

UNC Health in North Carolina is seeking a Care Management Assistant to support care managers, utilization managers, and social workers in patient care coordination. The role focuses on ensuring smooth operations within the healthcare team and timely care delivery.

Duties include participating in huddles, prioritizing tasks, assisting with delegated tasks, coordinating transitions, helping patients navigate the system, and maintaining accurate documentation.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy.
• Minimum of 2 years of healthcare experience required.
• Proficiency in using healthcare software systems and electronic medical records.
• Knowledge of care coordination principles, healthcare regulations, and documentation requirements.
• Strong organizational skills and the ability to prioritize tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Participates in regular care management huddles to discuss patient cases and care plans.
• Prioritizes workload with the team to address high-priority tasks promptly.
• Assists in delegating tasks by clinicians and care managers, including payer communications.
• Supports patient care transitions and coordinates scheduling and transportation.
• Helps patients navigate the health care system and locate providers.
• Assists in procuring services and equipment per department protocols.
• Facilitates care-transition documentation (e.g., FL-2, PASRR) accurately.
• Maintains communication and escalates concerns per guidelines.

Skills

Organizational skills

Communication skills

EMR proficiency

Care coordination knowledge

Teamwork

Education

High school diploma or GED

Tools

Healthcare software systems

EMR systems

Job description

UNC Health in North Carolina is seeking a Care Management Assistant to support care managers, utilization managers, and social workers in patient care coordination. The role focuses on ensuring smooth operations within the healthcare team and timely care delivery.

Duties include participating in huddles, prioritizing tasks, assisting with delegated tasks, coordinating transitions, helping patients navigate the system, and maintaining accurate documentation.