Onsite Candidate Care Specialist

PSI Services LLC; Henderson (NV); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Retirement benefits

Generous time off

Health & wellbeing coverage

Flexible spending accounts (US)

EAP

Work-life balance

Wellness culture

Future planning

Volunteer day

Job summary

PSI Services LLC in Henderson, NV is seeking a Customer Service Representative for an onsite, full-time role supporting multiple departments with candidate care and investigations. The position requires a high school diploma and prior call center experience.

You may assist after-hours during peak periods and will use MS Office. This role emphasizes teamwork, careful handling of sensitive information, and proactive communication with candidates and leadership to resolve inquiries and improve

Qualifications

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Responsibilities

• Work with various departments to support all activities related to the Candidate Care team.
• Coordinate internal projects and determine the best utilization of resources to increase candidate satisfaction.
• Complete full circle site investigations to include researching incident reports, managing candidate care inbox, and de-escalating candidate concerns via email and telephone.
• Communicate with the Test Center Leadership and follow up with candidates on investigation results.
• Maintain the confidentiality of sensitive personnel information.
• Ensure appropriate measures are taken to address candidate feedback.
• Manage lost and found shared inbox, coordinating items for pick up as needed.
• Manage displaced candidate emails and assist rescheduling candidates.
• Maintain and manage candidate data for reporting purposes.
• Create and maintain candidate cases on behalf of the candidates.
• Manage and respond to e-mails, communicating with other departments, and candidate care teams for resolution.
• Respond directly to information requests initiated by candidates, client services, and leadership utilizing a variety of systems.
• Develop and maintain a working-level understanding of all scheduling platforms, services provided, and strategic communication plans.
• Assist with registration and schedule CSRs on an as-needed basis.

Skills

Call center experience

Tier 2 support

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

PSI Services LLC in Henderson, NV is seeking a Customer Service Representative for an onsite, full-time role supporting multiple departments with candidate care and investigations. The position requires a high school diploma and prior call center experience.

You may assist after-hours during peak periods and will use MS Office. This role emphasizes teamwork, careful handling of sensitive information, and proactive communication with candidates and leadership to resolve inquiries and improve