Onsite Call Center Representative- Days

Qualfon; Harlingen (TX); On-site; USD 22,000 - 31,000; Full time

Job summary

Qualfon is hiring a Customer Service Representative (Banking Specialist) to support a financial services client. This onsite role is ideal for candidates with 1 year of customer service or call center experience and a desire to grow in banking, credit cards and fraud support.

You’ll be the first point of contact for members, handling inquiries across phone, email, chat and digital channels. Veterans and military families are encouraged to apply.

Qualifications

• 1 year of customer service experience required in banking, financial services, call center, insurance or fraud exposure preferred.
• High school diploma or GED required.
• Strong verbal and written communication skills essential.

Responsibilities

• Answer inbound calls, emails, chats and other inquiries.
• Assist with credit card and consumer loan questions, fraud-related inquiries and authorizations, and bank account maintenance.
• Help customers recover online credentials and complete account updates; document interactions clearly.
• Escalate issues when needed and adhere to service level, quality, and attendance targets.

Skills

Customer service experience

Call center experience

Typing 20 WPM

Verbal & written communication

Education

High School Diploma or GED

Job description

$19.00/hr | Onsite Call Center Representative | Shifts 6am-345pm CST

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

What You’ll Do

• Answer inbound customer service calls, emails and chats
• Assist with
  • Credit card and consumer loan questions
  • Fraud-related inquiries and authorizations
  • Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

What We’re Looking For

• 1 year of customer service experience required banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

USD $19.00 - USD $19.00 /Hr.