Onsite Call Center Pro — Customer Support (Mesa)

Cognizant; Mesa (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking Call Center Agents for an on-site role in Mesa, AZ. Agents will handle calls, chats, and emails, resolving inquiries and issues while maintaining professional interactions with customers and drivers.

Responsibilities include troubleshooting, case management, and escalation when needed. Candidates should have 3–4 years of customer service experience and strong communication skills; on-site work is required.

Qualifications

• High School Diploma or equivalent required.
• 3-4 years of customer service experience, preferably in ride-sharing or automotive context.
• Excellent spoken and written communication; Versant ≥65 or CEFR C1.
• Strong problem solving and logical reasoning skills.
• Willingness to work in a 24x7 shift, onsite in Mesa, AZ.

Responsibilities

• Handle calls, chats and emails for clients and customers.
• Provide guidance and support to drivers via phone for break and maintenance requests.
• Monitor vehicle/service issues and submit work orders as needed.
• Compose concise messages aligned with the client voice across all channels.
• Escalate unresolved issues to Team Lead with detailed notes.
• Maintain up-to-date knowledge of client services and trainings.

Skills

Problem solving

Communication skills

Customer service experience

Technical troubleshooting

Shift flexibility

Ownership and accountability

Education

High School Diploma or equivalent

Tools

Service Now

Remedy

Spiceworks

Hubspot

Job description

Cognizant is seeking Call Center Agents for an on-site role in Mesa, AZ. Agents will handle calls, chats, and emails, resolving inquiries and issues while maintaining professional interactions with customers and drivers.

Responsibilities include troubleshooting, case management, and escalation when needed. Candidates should have 3–4 years of customer service experience and strong communication skills; on-site work is required.