Customer Service Rep I – 3-Month Contract

Mindlance; Whitestown (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A national recruiting company is seeking a Customer Service Representative I in Whitestown, IN. The role focuses on performing outbound calls to notify members and doctors about prior authorization outcomes, documenting call logs, and monitoring requests via email. Candidates should have proficiency in typing, communication, and strong customer service skills. This is a contract position for 3 months with a schedule of M-F from 8:30 AM to 5:00 PM EST.

Qualifications

• Proven ability to perform outbound calls effectively.
• Skilled in documenting call logs using multiple systems.
• Ability to monitor requests and notifications via e-mail.

Responsibilities

• Perform outbound calls to notify the outcome of prior authorization.
• Document call logs and monitor outbound reporting for timeliness.
• Monitor requests via e-mail for outbound call notifications.

Skills

Proficiency in typing

Communication

Customer service

Job description

A national recruiting company is seeking a Customer Service Representative I in Whitestown, IN. The role focuses on performing outbound calls to notify members and doctors about prior authorization outcomes, documenting call logs, and monitoring requests via email. Candidates should have proficiency in typing, communication, and strong customer service skills. This is a contract position for 3 months with a schedule of M-F from 8:30 AM to 5:00 PM EST.