Customer Service Representative - Onsite or Remote

Talentify.io; United States; Remote; USD 35,000 - 40,000; Full time

Job summary

A leading company in financial services is seeking customer service associates who are bilingual in English and Spanish. This role involves answering calls, assisting customers, and ensuring satisfaction while maintaining professionalism. With opportunities for career advancement and a comprehensive benefits package, this position offers a competitive salary and a supportive company culture. Flexible scheduling options are available for top performers.

Benefits

Comprehensive benefits package

Flexible scheduling options

Engaging company culture

Qualifications

• Bilingual skills in English and Spanish required.
• Strong phone communication skills needed.

Responsibilities

• Answer inbound calls regarding products and services.
• Ensure customer satisfaction with a professional demeanor.
• Assist customers with less than perfect credit.

Skills

Bilingual skills

Strong phone communication

Problem-solving

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $18.90/hour with additional monthly incentives available
- Bilingual skills (English/Spanish) compensated with a 10% differential
- Comprehensive benefits package including full medical, dental, and vision coverage
- Opportunities for career advancement with a clear path from Associate I to Associate IV
- Flexible scheduling options for top performers
- Engaging company culture with fun employee events and community volunteer opportunities

What to Expect (Job Responsibilities):
- Answer inbound calls regarding products and services
- Understand and apply policies and procedures for daily operations
- Ensure customer satisfaction with a professional demeanor
- Assist customers with less than perfect credit while maintaining a strong phone presence
- Participate in team meetings to enhance collaboration and performance

What is Required (Qualifications):
- Bilingual skills in English and Spanish
- Availability for varying shifts, including evenings and Saturdays
- Ability to maintain a professional demeanor in customer interactions
- Strong phone communication skills
- Must be committed to achieving high satisfaction ratings on customer surveys

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with financial products and services
- Strong problem-solving skills
- Ability to work non-traditional hours for additional pay incentives
- Interest in community involvement and volunteer work

#FinancialServices #CustomerService #CareerOpportunity #CompetitivePay #BilingualSkills

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