Onsite Business Banking Specialist

First Horizon Bank; Knoxville (TN); Vor Ort; USD 42.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Zusammenfassung

First Horizon Bank is seeking a Business Service Center Virtual Banker to deliver an exceptional experience to our business clients on site at the location listed in the posting. You will work independently and as part of a dynamic team to meet banking needs with precision and efficiency.

This role emphasizes clear communication, multitasking across applications, and building strong client relationships. A high school diploma plus customer service experience is required; bilingual

Qualifikationen

• Two years of customer service experience or equivalent
• Ability to use multiple applications simultaneously
• Bilingual in English and Spanish is a plus
• Excellent verbal and written communication skills with grammar and etiquette

Aufgaben

• Identify callers accurately and comply with policy and procedure
• Provide support to business clients and internal partners via telephone and virtual channels
• Research and resolve requests with timely and accurate information; escalate as needed
• Assist with account maintenance per policy and procedure
• Maintain adherence to department policies
• Deliver exceptional client experience with one-contact resolution
• Provide feedback to improve the client experience

Kenntnisse

Customer service

Multitask

Verbal communication

Written communication

Strong computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

First Horizon Bank is seeking a Business Service Center Virtual Banker to deliver an exceptional experience to our business clients on site at the location listed in the posting. You will work independently and as part of a dynamic team to meet banking needs with precision and efficiency.

This role emphasizes clear communication, multitasking across applications, and building strong client relationships. A high school diploma plus customer service experience is required; bilingual