Business Service Center Agent

First Horizon Bank; Knoxville (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a Business Service Center Virtual Banker to deliver an exceptional experience to our business clients on site at the location listed in the posting. You will work independently and as part of a dynamic team to meet banking needs with precision and efficiency.

This role emphasizes clear communication, multitasking across applications, and building strong client relationships. A high school diploma plus customer service experience is required; bilingual

Qualifications

• Two years of customer service experience or equivalent
• Ability to use multiple applications simultaneously
• Bilingual in English and Spanish is a plus
• Excellent verbal and written communication skills with grammar and etiquette

Responsibilities

• Identify callers accurately and comply with policy and procedure
• Provide support to business clients and internal partners via telephone and virtual channels
• Research and resolve requests with timely and accurate information; escalate as needed
• Assist with account maintenance per policy and procedure
• Maintain adherence to department policies
• Deliver exceptional client experience with one-contact resolution
• Provide feedback to improve the client experience

Skills

Customer service

Multitask

Verbal communication

Written communication

Strong computer skills

Education

High school diploma or equivalent

Job description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Please note: this is NOT a remote nor work from home position.

Position Overview

As a Business Service Center virtual banker, you will be the driving force behind delivering an exceptional experience to our business clients. As a Business Service Center Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our business client’s banking needs are met with precision and efficiency. Each interaction is an opportunity to connect with our business clients and internal business partners and strengthen the client’s relationship with First Horizon Bank.

Essential Duties and Responsibilities

• Ensure all callers are accurately identified complying with policy and procedure

• Connect and provide support to business clients and internal business partners via telephone and virtual channels on all business products.

• Research and resolve business client and internal business partner requests ensuring accurate information and timely resolution. Escalate as necessary ensuring any complaints are forwarded to the appropriate team for resolution.

• Assist with account maintenance as outlined in policy and procedure

• Adhere to all department policy and procedures

• Provide exceptional client experience striving for one contact resolution

• Provide feedback to improve the client experience

Education and/or Work Experience Requirements

• High school diploma or equivalent required

• Minimum two years of customer service experience or equivalent combination of education, training, and experience

• Strong computer skills and ability to use multiple applications simultaneously

• Bilingual in English and Spanish is a plus

• Excellent verbal and written communication skills with emphasis on grammar and etiquette

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Must be able to talk, listen and speak clearly on telephone.

Shift Availability

• Business Service Center will be open from 8 am-7 pm Monday – Friday. Shift will be within this time and will be assigned during training.

Training Schedule

• 8 weeks duration

• Week 1-3: Monday - Friday / 8:30 AM - 5:00 PM

• Week 4 -7: Work assigned scheduled shift

• Week 8: Monday - Friday 8:30 AM - 5:00 PM

• Week 9: Work assigned scheduled shift

Training class date

November 30, 2026

ABOUT US

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available atwww.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter (https://twitter.com/FirstHorizonBnk)

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram (https://www.instagram.com/first_horizon/)

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Identification: 1496

Job Category: Banking

Job Schedule: Full time

Degree Level: High School Equivalent