Onsite Brooklyn Customer Service Pro - Growth & Benefits

Continuum Global Solutions, LLC; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Starting wage $17 per hour and up to $

Shift differential after training

Full health and wellness benefits

Paid time off

401(k) retirement plan + company paid

Life insurance

Job summary

Continuum Global Solutions, LLC is hiring Customer Service Representatives for an onsite Brooklyn, NY position. The role focuses on listening to callers, resolving inquiries about city services, and delivering accurate, courteous assistance to New York residents.

Training provided, with full health and wellness benefits, PTO, and 401(k) options. Responsibilities include creating work orders, routing requests, and maintaining professional interactions while adapting to changing workloads and

Qualifications

• High school diploma or GED with 2+ years in customer service (or associate with 1+ year).
• Professional written and verbal communication skills.
• Professional demeanor and customer-focused attitude.
• Strong computer skills and ability to work in a fast-paced setting.
• Open availability, including evenings and weekends.

Responsibilities

• Actively listen to callers to understand concerns, build rapport, and create a positive customer experience
• Address inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

Skills

Customer service experience

Communication skills

Computer proficiency

Fast-paced environment

Evenings & weekends availability

Education

High school diploma or GED

Associate degree

Job description

Continuum Global Solutions, LLC is hiring Customer Service Representatives for an onsite Brooklyn, NY position. The role focuses on listening to callers, resolving inquiries about city services, and delivering accurate, courteous assistance to New York residents.

Training provided, with full health and wellness benefits, PTO, and 401(k) options. Responsibilities include creating work orders, routing requests, and maintaining professional interactions while adapting to changing workloads and