Onsite Biomedical Program Lead — Houston (Relocation)

GE HealthCare; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in Houston, TX is seeking a Site Leader to act as the local customer interface and direct day-to-day service for assigned accounts. The role requires onsite work at customer locations and compensation commensurate with experience.

You will oversee maintenance, repairs, and regulatory compliance, lead service projects, mentor staff, and ensure delivery of contract obligations while promoting service quality and customer satisfaction.

Qualifications

• Strong communication and presentation skills to convey technical issues clearly.
• Experience supervising and coaching technical personnel and resolving customer relations issues.
• Ability to analyze metrics and work across multiple sites.

Responsibilities

• Ensure customer contractual service obligations are achieved.
• Prioritize service activities, assign personnel, and follow up on commitments.
• Oversee maintenance, repair, and preventive maintenance programs.
• Ensure compliance with DNV standards and accreditation requirements.
• Lead projects such as expansions, renovations, and new facility openings.
• Meet HHS, EHS, and other regulatory requirements.
• Manage vendor service delivery processes and service execution per policies.
• Promote service quality through regular customer and team engagement.
• May instruct hospital personnel on equipment operation, diagnostics, and repair.
• Maintain knowledge of current standards for safe use of medical equipment.
• Assist Area Service Leaders with coaching, developing and training staff.
• Assist with appraisals, promotions, and disciplinary actions.
• Communicate effectively with teammates, colleagues and customers.
• Share on-call and service call escalation responsibilities.
• Function as Site Leader and be responsible for customer relationships at assigned sites.

Skills

Leadership

Customer service

Communication

Education

Electrical/Biomedical Engineering degree

Military equivalent education

High School Diploma

Tools

Microsoft Office

Ipad

Iphone

Job description

GE HealthCare in Houston, TX is seeking a Site Leader to act as the local customer interface and direct day-to-day service for assigned accounts. The role requires onsite work at customer locations and compensation commensurate with experience.

You will oversee maintenance, repairs, and regulatory compliance, lead service projects, mentor staff, and ensure delivery of contract obligations while promoting service quality and customer satisfaction.