Senior Area Service Leader: Field Ops & Client Success

Mass Digital Health; Massachusetts; On-site; USD 142,080 - 213,120; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Tuition reimbursement

Job summary

GE HealthCare in the United States is seeking an Area Service Leader to implement service strategy for a site or geographic area and lead a team of Biomedical Technicians, Field Engineers, and Program Coordinators. The role partners with the Market Service Director to drive customer satisfaction, market visibility, and profitability.

You will own customer relationships, manage recalls and PMs, plan resources, and ensure service delivery aligns with contracts and SLAs while supporting growth

Qualifications

• Bachelor’s degree required or equivalent experience.
• Experience in leading a team and managing customer relationships.
• Strong oral and written communication skills.
• Ability to analyze and resolve problems and lead programs/projects.

Responsibilities

• Own and manage current customer relationships across designated sites or territory.
• Drive customer success and satisfaction with inclusive, ownership-driven culture.
• Manage recalls and preventive maintenance (PMs) and ensure contract renewals.
• Accountable for QPR with Account Community and commercial team.
• Plan day-to-day resources (vacation, installations, escalated service calls).
• Ensure service delivery meets contractual SLAs and supports profitability.

Job description

GE HealthCare in the United States is seeking an Area Service Leader to implement service strategy for a site or geographic area and lead a team of Biomedical Technicians, Field Engineers, and Program Coordinators. The role partners with the Market Service Director to drive customer satisfaction, market visibility, and profitability.

You will own customer relationships, manage recalls and PMs, plan resources, and ensure service delivery aligns with contracts and SLAs while supporting growth