Biomedical Program Coordinator

GE HealthCare; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in Houston, TX is seeking a Site Leader to act as the local customer interface and direct day-to-day service for assigned accounts. The role requires onsite work at customer locations and compensation commensurate with experience.

You will oversee maintenance, repairs, and regulatory compliance, lead service projects, mentor staff, and ensure delivery of contract obligations while promoting service quality and customer satisfaction.

Qualifications

• Strong communication and presentation skills to convey technical issues clearly.
• Experience supervising and coaching technical personnel and resolving customer relations issues.
• Ability to analyze metrics and work across multiple sites.

Responsibilities

• Ensure customer contractual service obligations are achieved.
• Prioritize service activities, assign personnel, and follow up on commitments.
• Oversee maintenance, repair, and preventive maintenance programs.
• Ensure compliance with DNV standards and accreditation requirements.
• Lead projects such as expansions, renovations, and new facility openings.
• Meet HHS, EHS, and other regulatory requirements.
• Manage vendor service delivery processes and service execution per policies.
• Promote service quality through regular customer and team engagement.
• May instruct hospital personnel on equipment operation, diagnostics, and repair.
• Maintain knowledge of current standards for safe use of medical equipment.
• Assist Area Service Leaders with coaching, developing and training staff.
• Assist with appraisals, promotions, and disciplinary actions.
• Communicate effectively with teammates, colleagues and customers.
• Share on-call and service call escalation responsibilities.
• Function as Site Leader and be responsible for customer relationships at assigned sites.

Skills

Leadership

Customer service

Communication

Education

Electrical/Biomedical Engineering degree

Military equivalent education

High School Diploma

Tools

Microsoft Office

Ipad

Iphone

Job description

Job Description Summary

In this role, you will provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work as well.

Job Description Summary

In this role, you will provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work as well.

This role requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to be willing to work in the Houston, TX area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Ensure customer contractual service obligations are achieved.
• Prioritize service activities, assist with assigning personnel, and follow up on commitments.
• Oversee maintenance, repair, and preventive maintenance programs.
• Ensure compliance with DNV standards and accreditation requirements.
• Lead projects such as expansions, renovations, and new facility openings.
• Meet Health and Human Services (HHS), Environmental Health & Safety (EHS), and other applicable regulatory requirements.
• Manage vendor service delivery processes and service execution in accordance with established policies and procedures.
• Promote service quality through regular customer and team engagement.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Maintain technical knowledge of current standards for the safe and effective use of medical equipment through instruction and training.
• May assist Area Service Leaders with coaching, developing and training of staff.
• May assist with appraisals, status changes, promotions, disciplinary actions, and employee-related questions.
• Effectively communicate and partner with teammates, colleagues and customers.
• Share on-call and service call escalation responsibilities.
• Function as Site Leader and be responsible for customer relationships at assigned sites.

Qualifications

• Associate or Bachelor's degree in electrical engineering, Biomedical Engineering, or related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver's license.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes