Onsite Biomedical Program Manager

GE HealthCare; Town of Texas (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Job summary

GE HealthCare in the United States seeks a Biomedical Equipment Service Supervisor to provide local customer interface and day-to-day leadership for assigned accounts, ensuring service excellence per contract. The role requires onsite work at customer locations, with travel to the Houston, TX area as needed.

GE HealthCare is a leading global medical technology and digital solutions innovator, committed to improving lives in moments that matter and delivering world-changing results.

Qualifications

• Associate or Bachelor’s degree in electrical engineering, Biomedical Engineering, or related field with 4+ years servicing medical equipment; OR equivalent military education with 4+ years servicing medical equipment; OR high school diploma/GED with 6+ years servicing medical equipment.
• Minimum of four years as Biomedical Technician with one-year progressive team leadership supervising/t coaching technical personnel and resolving customer relations issues.
• Experience in a customer service environment with knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills to explain technical issues to customers clearly.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in electronic documentation using devices (iPad, iPhone) and Microsoft Office; willingness to travel outside assigned region.
• Must have and maintain a valid driver’s license.
• Legal authorization to work in the U.S. (no visa sponsorship).

Responsibilities

• Ensure customer contractual service obligations are achieved.
• Prioritize service activities, assist with assigning personnel, and follow up on commitments.
• Oversee maintenance, repair, and preventive maintenance programs.
• Ensure compliance with DNV standards and accreditation requirements.
• Lead projects such as expansions, renovations, and new facility openings.
• Meet Health and Human Services, Environmental Health & Safety, and other regulatory requirements.
• Manage vendor service delivery processes and service execution per policies.
• Promote service quality through regular customer and team engagement.
• May provide instruction to hospital personnel on equipment operation, diagnostics, and repair.
• Maintain technical knowledge of current standards for safe and effective use of medical equipment.
• Assist Area Service Leaders with coaching, developing and training staff.
• Assist with appraisals, status changes, promotions, disciplinary actions, and employee questions.
• Communicate effectively with teammates, colleagues and customers.
• Share on-call and service call escalation responsibilities.
• Function as Site Leader and be responsible for customer relationships at assigned sites.

Skills

Biomedical equipment

Team leadership

Customer communication

Regulatory compliance

Education

Associate or Bachelor's degree in engineering

Equivalent military education

High School Diploma + 6+ years experience

Tools

iPad/iPhone

Microsoft Office

Job description

GE HealthCare in the United States seeks a Biomedical Equipment Service Supervisor to provide local customer interface and day-to-day leadership for assigned accounts, ensuring service excellence per contract. The role requires onsite work at customer locations, with travel to the Houston, TX area as needed.

GE HealthCare is a leading global medical technology and digital solutions innovator, committed to improving lives in moments that matter and delivering world-changing results.