Onsite Bilingual Healthcare Customer Service Rep

Solis Health Plans, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Solis Health Plans, Inc. is hiring a bilingual Customer Service Representative for an onsite role in Doral, FL. The position focuses on assisting members with OTC orders, inquiries, and issue resolution while ensuring accuracy and HIPAA compliance.

Key responsibilities include daily data entry of OTC orders, tracking delivery status, and coordinating with delivery staff to ensure timely distribution. Fluency in English and Spanish is required.

Qualifications

• Minimum of a High School diploma or equivalent.
• Minimum of two years of Customer Service experience with a preference of Healthcare.
• Fluency in Spanish and English required.
• Data entry and typing speed preferred.

Responsibilities

• Enters and documents Over the Counter Medication orders via phone, mail, or email for members into fulfillment data base.
• Enters all received OTC (Over the Counter) medication orders daily.
• Assists members with issues such as: OTC resolution, medication delivery status and related questions.
• Ensures accuracy of all documentation related to OTC orders.
• Follows-up with members in reference to any issues or complaints to ensure customer satisfaction.
• Communicates effectively with other professionals and support staff in order to achieve positive customer outcomes.
• Communicates with delivery personnel in regards to ensuring orders are distributed in a timely manner.
• Promotes and contributes to a positive, problem-solving environment.
• Assists customers with concerns and confidentiality of demographics in line with regulations.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Teamwork

Data entry speed

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Solis Health Plans, Inc. is hiring a bilingual Customer Service Representative for an onsite role in Doral, FL. The position focuses on assisting members with OTC orders, inquiries, and issue resolution while ensuring accuracy and HIPAA compliance.

Key responsibilities include daily data entry of OTC orders, tracking delivery status, and coordinating with delivery staff to ensure timely distribution. Fluency in English and Spanish is required.