Bilingual Case Management Care Coordinator - Onsite

Solis-Health-Plans; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Solis Health Plans is seeking a Case Management Care Coordinator to serve as a liaison between the Case Management Department and members’ healthcare providers. The role emphasizes empathy, accurate data collection, and follow-up to ensure care plans are executed and members receive exceptional service.

Requirements include a High School Diploma, 2+ years in healthcare customer service, and fluency in Creole and English.

Qualifications

• Minimum 2 years in a healthcare-related customer service role.
• Experience with Medicare and managed care preferred.
• Knowledge of CMS guidelines preferred.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Perform member screenings and health-risk assessments.
• Schedule appointments to support care plan goals.
• Communicate with nurses and physicians inside and outside the organization.
• Handle inbound calls and member inquiries with professionalism.
• Document information accurately in the electronic record.
• Ensure HIPAA and other regulatory compliance.

Skills

Creole-English fluency

Healthcare customer service

Strong communication

Microsoft Office proficiency

Independent and team work

Education

High School Diploma

Tools

Microsoft Office

Job description

Solis Health Plans is seeking a Case Management Care Coordinator to serve as a liaison between the Case Management Department and members’ healthcare providers. The role emphasizes empathy, accurate data collection, and follow-up to ensure care plans are executed and members receive exceptional service.

Requirements include a High School Diploma, 2+ years in healthcare customer service, and fluency in Creole and English.