Onsite AV Tech: Dynamic Client Support

AVI-SPL, Inc.; Mountain View (CA); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Medical benefits

Vision insurance

Dental insurance

Paid holidays

Personal days

Training and development opportunities

Job summary

AVI-SPL, Inc. is seeking an Onsite AV Support Technician to provide on‑premises support for customers at site locations. The role emphasizes direct end‑user assistance, routine maintenance, and quick diagnostics to keep conference spaces operational.

You will test equipment, support meetings, and coordinate with client staff to ensure AV requirements are met, with after‑hours availability as needed.

Qualifications

• High school diploma or equivalent required.
• Experience with AV practices and procedures.
• Videoconferencing experience including operation and setup.
• Crestron/Extron/AMX knowledge a plus.
• Experience in corporate or event spaces a plus.
• ServiceNow knowledge a plus.

Responsibilities

• Operate and test daily functionality of all AV and integrated conference rooms.
• Perform routine testing and problem diagnostics for projectors, microphones, speakers, amplifiers and displays.
• Perform preventive maintenance to resolve problems or identify resolutions with vendors.
• Troubleshoot AV issues, including last‑minute problems.
• Assist with meetings and events requiring AV infrastructure.
• Interact with client help desk ticketing system to respond to requests.
• Coordinate with client staff to determine AV requirements for new rooms.
• Setup and breakdown of all onsite meetings.
• Daily system testing to ensure equipment and room functionality.
• Escalate next‑level break‑fix issues to the manager.
• Perform remote testing for local and regional offices.
• Ensure AV spaces are presentable for use.

Skills

Effective communication

Troubleshooting

Basic computer knowledge

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Crestron

Extron

AMX

Zoom Conferencing

ServiceNow

Job description

AVI-SPL, Inc. is seeking an Onsite AV Support Technician to provide on‑premises support for customers at site locations. The role emphasizes direct end‑user assistance, routine maintenance, and quick diagnostics to keep conference spaces operational.

You will test equipment, support meetings, and coordinate with client staff to ensure AV requirements are met, with after‑hours availability as needed.