Onsite AV Specialist for VIP Events

AVI-SPL, Inc.; Indianapolis (IN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Job summary

AVI-SPL, Inc. seeks an Onsite Maintenance and Support Technician to partner with customers, management, and helpdesk to deliver world-class service at Indianapolis client locations.

You will resolve issues across AV and digital signage platforms, support VIP events, assist end users with AV operations, and perform preventive maintenance while coordinating with internal teams. The role requires flexible hours and travel as needed.

Qualifications

• High school diploma or equivalent required.
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• Valid driver’s license and a clean driving record.
• Basic Windows knowledge required.
• Knowledge of signal flow for audio, video and control.
• Flexible to work after hours and weekends when required.
• Willingness to travel to client sites as needed.

Responsibilities

• Resolve issues related to AV and digital signage technologies (Q-sys, Crestron, Logitech Teams rooms, Windows 11, BrightSign, AppSpace, Biamp, Shure).
• Provide AV tech support for planned VIP events.
• Meet and assist end users in operating AV systems.
• Troubleshoot meetings and provide ongoing support to participants.
• Set up and breakdown conference spaces to fit event needs.
• Gather user feedback and provide training to improve experience.
• Monitor tech performance and coordinate with teams to resolve issues.
• Coordinate with stakeholders to align technology with business goals.
• Stay updated on system notices and outages.
• Perform routine preventative maintenance on AV systems.
• Troubleshoot faults, replace lamps, clean filters.
• Coordinate RMA and parts procurement as needed.
• Document job site activities as required.
• Identify risks and develop troubleshooting plans.

Skills

Effective communication

Independent work

Basic Windows knowledge

Signal flow knowledge: audio/video

Driver's license

High school diploma

Flexibility for after-hours/weekends

Education

High School Diploma or equivalent

AVIXA CTS Certification

Job description

AVI-SPL, Inc. seeks an Onsite Maintenance and Support Technician to partner with customers, management, and helpdesk to deliver world-class service at Indianapolis client locations.

You will resolve issues across AV and digital signage platforms, support VIP events, assist end users with AV operations, and perform preventive maintenance while coordinating with internal teams. The role requires flexible hours and travel as needed.