Recall Service Remedy Specialist

G-TECH Services LLC; Auburn Hills (MI); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

G-TECH Services LLC is seeking an experienced Recall Service Remedy Specialist to support automotive safety recall investigations, service remedy development, and repair feasibility assessments. The role combines hands-on diagnostic and repair work with OEM engineering and cross-functional project coordination.

The successful candidate will evaluate vehicle issues, review technical documentation, and coordinate trials and laboratory activities to develop practical repair solutions.

Formación

• Minimum 3 years of hands-on automotive diagnostic and repair experience.
• Minimum 5–8 years of OEM automotive experience in service engineering or related technical discipline.
• Bachelor's degree in Business, Automotive Technology, or another technical discipline from an accredited university.
• Strong understanding of automotive systems including suspension, brakes, electrical, powertrain.
• Knowledge of vehicle diagnostic methods and dealership service operations.
• Strong project management, organizational, communication, and documentation skills.
• Ability to manage multiple projects and drive action items to completion.

Responsabilidades

• Review safety investigations and technical reports to assess root causes, scope, complexity, and possible service remedies.
• Analyze repair procedures, engineering reports, CAD drawings, repair concerns, tooling requirements, parts catalogs, fasteners, chemicals, and labor time studies.
• Evaluate repair feasibility and service impact, considering dealership repair processes and execution requirements.
• Coordinate with engineering, service, parts, supply chain, suppliers, and cross‑functional teams to develop service solutions.
• Coordinate vehicles, parts, tools, and laboratory resources for repair trials, component removal and installation activities, and vehicle inspections.
• Participate in laboratory events and vehicle evaluations, document findings, and track follow‑up actions.
• Manage multiple recall activities concurrently while maintaining accuracy, quality, and timelines.
• Track project milestones, identify risks, provide status updates, and ensure timely completion of actions.
• Support remedy steering committee meetings, project logs, meeting coordination, process development, and investigation tracking as needed.
• Conduct local travel to dealerships, assembly plants, supplier facilities, and other sites as required.

Conocimientos

Vehicle diagnostics

Repair procedures

Project coordination

Cross-functional collaboration

MS Office

Educación

Bachelor's degree in Business/Automotive Technology/related

Herramientas

MS Office Suite

CAD drawings

Descripción del empleo

We are seeking an experienced Recall Service Remedy Specialist to support automotive safety recall investigations, service remedy development, and repair feasibility assessments. This role requires a combination of hands-on automotive diagnostic and repair experience, OEM automotive engineering or service experience, and strong project coordination skills.

The successful candidate will evaluate vehicle issues, review technical documentation, assess repair procedures and tooling requirements, coordinate vehicle and laboratory activities, and collaborate with cross-functional teams to develop effective, practical service repair solutions.

Key Responsibilities

• Review safety investigations and technical reports to assess potential root causes, issue scope, complexity, and possible service remedies.
• Analyze repair procedures, engineering reports, CAD drawings, repair concerns, tooling requirements, parts catalogs, fasteners, chemicals, and labor time studies.
• Evaluate repair feasibility and service impact, considering dealership repair processes and execution requirements.
• Coordinate with engineering, service, parts, supply chain, suppliers, and other cross‑functional teams to develop service solutions.
• Coordinate vehicles, parts, tools, and laboratory resources for repair trials, component removal and installation activities, and vehicle inspections.
• Participate in laboratory events and vehicle evaluations, document findings, and track follow‑up actions.
• Manage multiple recall activities simultaneously while maintaining accuracy, quality, and project timelines.
• Track project milestones, identify risks, provide status updates, and ensure timely completion of action items.
• Support remedy steering committee meetings, project logs, meeting coordination, process development, and investigation tracking as needed.
• Conduct local travel to dealerships, assembly plants, supplier facilities, vehicle holding locations, and other sites as required.

Required Qualifications

• Minimum 3 years of hands‑on automotive diagnostic and repair experience, including vehicle troubleshooting, repair execution, and validation of repair effectiveness.
• Minimum 5–8 years of OEM automotive experience in service engineering, vehicle engineering, vehicle development, technical support, or a related technical discipline.
• Bachelor's degree in Business, Automotive Technology, or another technical discipline from an accredited university.
• Strong understanding of automotive systems, including suspension, brakes, electrical systems, powertrain, and related vehicle components.
• Knowledge of vehicle diagnostic methods, repair procedures, and dealership service operations.
• Strong project management, organizational, communication, and documentation skills.
• Demonstrated ability to manage multiple projects, prioritize competing tasks, and drive action items to completion.
• Self‑motivated, detail‑oriented, and accountable, with the ability to work independently and collaborate effectively across teams.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and related computer applications.

Important: Candidates must demonstrate direct, hands‑on vehicle troubleshooting and repair experience. Experience limited to technical support, training, quality, validation, or engineering support without direct vehicle repair responsibilities will not meet this requirement.

Work Location

This position is 100% onsite at the Auburn Hills CTC facility. Local travel may be required to support recall investigations, vehicle inspections, laboratory activities, and remedy development.