Technical Auto Sales & Support Specialist

Enthusiast Auto Holdings; Carrollton (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

Enthusiast Auto Holdings in Carrollton, GA seeks a Technical Sales & Support Representative with strong automotive knowledge and excellent multi-channel communication skills. You will assist customers online, by phone, and via email, offering product recommendations and handling orders with accuracy.

Ideal candidates are self-motivated, confident, and enthusiastic about Nissan & Infiniti brands, with a knack for building 1:1 client relationships and delivering outstanding service.

Qualifications

• Strong verbal and written communication skills.
• Extensive automotive knowledge.
• Strong interpersonal skills and courteous customer service.
• Ability to work in a fast-paced environment.
• Occasionally work nights and rotating weekend schedules.
• Excellent prioritization and time management.
• Proficient with Microsoft Office Suite.
• Call center or customer service experience preferred.

Responsibilities

• Stay current on core models and our range of products and services.
• Interact with customers in person, by phone, and through electronic means.
• Listen to clients and recommend the best products for their needs.
• Accept and process orders; verify part numbers and product fitment.
• Promote special sales and engage the community on social platforms.
• Develop 1:1 client relationships through regular communication.
• Provide top-level customer service and resolve issues or complaints.
• Participate in enthusiast events periodically.
• Respond to customers in a timely manner and follow up effectively.
• Setup returns and exchanges; ensure order accuracy.

Skills

Automotive knowledge

Customer service

Multichannel support

Verbal communication

Written communication

Time management

Bilingual Spanish

Job description

Enthusiast Auto Holdings in Carrollton, GA seeks a Technical Sales & Support Representative with strong automotive knowledge and excellent multi-channel communication skills. You will assist customers online, by phone, and via email, offering product recommendations and handling orders with accuracy.

Ideal candidates are self-motivated, confident, and enthusiastic about Nissan & Infiniti brands, with a knack for building 1:1 client relationships and delivering outstanding service.