Onsite Application Support Specialist — Law Firm Tech

Omega Law Group, PC; West Hollywood (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Life insurance

Flexible Spending Account (FSA)

Paid time off

Career development opportunities

Job summary

Omega Law Group is a prestigious, rapidly growing law firm seeking an Application Support Specialist to support and optimize the software applications and technology platforms used across our firm.

This role will be the primary contact for application inquiries, troubleshooting, user access management, system configurations, and ongoing platform improvements to ensure smooth operations as the firm expands. West Hollywood, CA-based, in-person role with competitive hourly compensation.

Qualifications

• 3+ years of experience in application support, SaaS administration, or a related technical support role.
• Experience supporting multiple cloud-based business applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience managing user accounts, access permissions, and application configurations.
• Familiarity with APIs and workflow automation concepts.
• Excellent communication and interpersonal skills.
• Ability to manage multiple requests and priorities.

Responsibilities

• Provide day-to-day technical and functional support for the firm's software applications and platforms.
• Troubleshoot errors, login issues, system access problems, and software functionality concerns.
• Serve as the primary liaison between internal users and third-party software vendors to resolve technical issues.
• Track, prioritize, and resolve application-related support tickets in a timely manner.
• Escalate complex technical issues to appropriate vendors, developers, or IT personnel when necessary.
• Manage user accounts, permissions, licenses, and application access across various platforms.
• Assist with application configuration, system updates, feature rollouts, and implementation of new software.
• Monitor application performance and identify opportunities to improve system reliability and efficiency.
• Maintain an accurate inventory of applications, subscriptions, user licenses, and vendor contacts.
• Support integrations and data synchronization between different software platforms.
• Assist with testing and implementation of new applications, integrations, and system enhancements.
• Support the firm's adoption of AI-powered tools and emerging technologies.

Skills

Application support

SaaS administration

IT support

Troubleshooting

User access management

Tools

Cloud platforms

Job description

Omega Law Group is a prestigious, rapidly growing law firm seeking an Application Support Specialist to support and optimize the software applications and technology platforms used across our firm.

This role will be the primary contact for application inquiries, troubleshooting, user access management, system configurations, and ongoing platform improvements to ensure smooth operations as the firm expands. West Hollywood, CA-based, in-person role with competitive hourly compensation.