Onsite AI Experience Architect, People Care

Hewlett Packard Enterprise Company in; Spring (TX); On-site; USD 120,000 - 275,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an AI Experience Architect for People Care to translate HR needs into scalable, user-friendly AI-enabled journeys. This individual-contributor role focuses on outcome-driven design across global employee and manager journeys, aligning with HRIS, Workday, Salesforce, and knowledge management teams.

You will map current-state complexity, define future-state experiences, and build ready-to-use service patterns, knowledge requirements, and escalation paths,

Responsibilities

• AI Experience Architecture: Define the target experience architecture for People Care AI, including user journeys, conversation flows, service blueprints, escalation models, and handoff patterns.
• Outcome-First Design: Reframe HR process work around what employees and managers are trying to achieve, rather than how current processes are structured.
• Journey and Interaction Design: Design simple, intuitive AI-enabled experiences for high-value use cases such as information requests, documentation needs, personal information updates, time-off support, case creation, and case status checks.
• Process Simplification Input: Identify friction points, unnecessary steps, redundant approvals, excessive handoffs, and local variations that should be simplified before AI enablement.
• Global Experience Standards: Define reusable global-first experience patterns and document where mandated country, legal, payroll, or compliance exceptions require variation.
• AI Readiness Requirements: Translate process and knowledge needs into AI-ready requirements, including article completeness, decision logic, system dependencies, escalation triggers, and human-in-the-loop needs.
• Use Case Prioritization: Use volume, standardization, risk, judgment required, transaction simplicity, and knowledge readiness data to recommend which AI experiences should be designed and sequenced first.
• Knowledge and Content Alignment: Partner with knowledge owners to identify outdated, missing, or incomplete content that could reduce AI accuracy, employee trust, or self-service adoption.
• Cross-Functional Collaboration: Work with People Care, Country HR, HRIS, Workday, Salesforce, knowledge management, and AI program partners to validate requirements and ensure the experience design can be operationalized.
• Strategic Design Support: Contribute to the broader People Care AI strategy by helping define scalable design patterns, readiness criteria, and experience standards that can be reused across future AI-enabled use cases.

Job description

Hewlett Packard Enterprise is seeking an AI Experience Architect for People Care to translate HR needs into scalable, user-friendly AI-enabled journeys. This individual-contributor role focuses on outcome-driven design across global employee and manager journeys, aligning with HRIS, Workday, Salesforce, and knowledge management teams.

You will map current-state complexity, define future-state experiences, and build ready-to-use service patterns, knowledge requirements, and escalation paths,