People Care AI Experience Architect

Hewlett Packard Enterprise Development LP; Spring (TX); Hybrid; USD 120,000 - 275,000; Full time

Benefits offered by this job

Health & Wellbeing

Career development

Unconditional inclusion

Job summary

Hewlett Packard Enterprise seeks an experienced People Care AI Experience Architect to design end-to-end AI-enabled employee experiences. This role focuses on translating HR needs, knowledge readiness, and AI capabilities into practical interaction patterns and service journeys, bridging People Care operations, technology partners, and program teams.

The position emphasizes global scalability, risk-aware design, and human-led decision points where appropriate, with a strong emphasis on

Qualifications

• First-level university degree or equivalent experience; advanced degree preferred.
• Typically 6+ years of experience in service design, experience architecture, HR transformation, digital transformation, process design, knowledge management, or related disciplines.
• Strong background in service design, journey mapping, business process reengineering, Lean, Six Sigma, or similar methods.
• Experience designing employee, customer, or internal service experiences in complex global environments.
• Familiarity with HR service delivery, People Care, People Services, shared services, or HR operations.
• Working knowledge of Workday, Salesforce, HR knowledge platforms, case management, employee portals, or AI-enabled service channels.

Responsibilities

• AI Experience Architecture: Define the target experience architecture for People Care AI, including user journeys and service blueprints.
• Outcome-First Design: Reframe HR process work around employee and manager goals.
• Journey and Interaction Design: Create intuitive AI-enabled experiences for high-value use cases (info requests, updates, time-off, case status).
• Process Simplification Input: Identify friction points and unnecessary steps to simplify before automation.
• Global Experience Standards: Define reusable patterns and document country-specific exceptions.
• AI Readiness Requirements: Translate needs into AI-ready requirements (articles, decision logic, dependencies).
• Use Case Prioritization: Recommend sequencing based on volume, risk, and readiness data.
• Knowledge and Content Alignment: Align content with SMEs to improve AI accuracy and trust.
• Cross-Functional Collaboration: Validate requirements with HRIS, Workday, Salesforce, and knowledge management partners.
• Strategic Design Support: Contribute to scalable design patterns and readiness criteria.

Skills

Service design

Experience architecture

HR transformation

Digital transformation

Process design

Knowledge management

Lean Six Sigma

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Workday

Salesforce

HR knowledge platforms

Job description

People Care AI Experience Architect

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The AI Experience Architect, People Care AI designs the end-to-end experience architecture required to make People Care AI simple, scalable, and outcome-driven. This role is not a people‑management or team‑leadership role. It is an individual‑contributor role focused on translating employee and manager needs, HR process complexity, knowledge readiness, and AI capabilities into practical experience designs, interaction patterns, service journeys, and solution requirements. The role acts as the bridge between People Care operations, process experts, knowledge owners, technology partners, and AI program teams. It helps ensure the AI experience starts with the outcome the employee or manager is trying to achieve, rather than simply automating today’s process complexity. The role brings together service design, process architecture, AI readiness, knowledge management, and digital transformation capabilities to shape AI‑enabled experiences that are easy to use, reliable, globally scalable, and appropriate for the level of risk, judgment, and sensitivity involved. This position is critical to helping People Care avoid building fragmented or inefficient workflows into the AI Agent. By using use‑case volume, employee pain points, portal behavior, standardization potential, risk, transaction simplicity, and knowledge readiness data, the AI Experience Architect defines which experiences are ready for AI enablement, which require simplification first, and which should remain human‑led because they involve judgment, sensitivity, or trust.

Key Responsibilities

• AI Experience Architecture: Define the target experience architecture for People Care AI, including user journeys, conversation flows, service blueprints, escalation models, and handoff patterns.
• Outcome‑First Design: Reframe HR process work around what employees and managers are trying to achieve, rather than how current processes are structured.
• Journey and Interaction Design: Design simple, intuitive AI‑enabled experiences for high‑value use cases such as information requests, documentation needs, personal information updates, time‑off support, case creation, and case status checks.
• Process Simplification Input: Identify friction points, unnecessary steps, redundant approvals, excessive handoffs, and local variations that should be simplified before AI automation is pursued.
• Global Experience Standards: Define reusable global‑first experience patterns and document where mandated country, legal, payroll, or compliance exceptions require variation.
• AI Readiness Requirements: Translate process and knowledge needs into AI‑ready requirements, including article completeness, decision logic, system dependencies, escalation triggers, and human‑in‑the‑loop needs.
• Use Case Prioritization: Use volume, standardization, risk, judgment required, transaction simplicity, and knowledge readiness data to recommend which AI experiences should be designed and sequenced first.
• Knowledge and Content Alignment: Partner with knowledge owners to identify outdated, missing, or incomplete content that could reduce AI accuracy, employee trust, or self‑service adoption.
• Cross‑Functional Collaboration: Work with People Care, Country HR, HRIS, Workday, Salesforce, knowledge management, and AI program partners to validate requirements and ensure the experience design can be operationalized.
• Strategic Design Support: Contribute to the broader People Care AI strategy by helping define scalable design patterns, readiness criteria, and experience standards that can be reused across future AI‑enabled use cases.

About You

• First‑level university degree or equivalent experience; advanced degree preferred.
• Typically 6+ years of experience in service design, experience architecture, HR transformation, digital transformation, process design, knowledge management, or related disciplines.
• Strong background in service design, journey mapping, business process reengineering, Lean, Six Sigma, or similar process improvement methods.
• Experience designing employee, customer, or internal service experiences in complex global environments.
• Familiarity with HR service delivery, People Care, People Services, shared services, or HR operations.
• Working knowledge of Workday, Salesforce, HR knowledge platforms, case management, employee portals, or AI‑enabled service channels.
• Ability to translate complex HR processes into simple user journeys, interaction flows, decision logic, knowledge requirements, and handoff models.
• Comfortable using operational data, case volumes, portal behavior, article quality, and readiness indicators to inform design recommendations.
• Strong facilitation and stakeholder alignment skills, with the ability to influence through expertise rather than direct authority.
• Ability to challenge complexity with credibility, empathy, and sound judgment while protecting compliance, privacy, and employee trust.

Bonus Points

• If You Are Experienced in conversational AI, agentic AI, automation, digital assistant design, or AI adoption programs.
• Skilled in service blueprinting, journey mapping, design thinking, or human‑centered design methods.
• Comfortable translating complex processes into simple playbooks, decision trees, knowledge requirements, and reusable design patterns.
• Familiar with HR content strategy, knowledge governance, article optimization, or AI knowledge readiness.
• Known for building trust with SMEs while respectfully challenging legacy ways of working.

Success Metrics

• People Care AI journeys mapped with clear current‑state pain points and future‑state AI‑enabled experience designs.
• AI experience playbooks created for selected use cases, including journey flows, interaction requirements, escalation paths, and knowledge dependencies.
• High‑volume People Care use cases assessed and prioritized using volume, risk, standardization, transaction simplicity, and knowledge readiness data.
• Simplification opportunities identified before automation, including unnecessary steps, approvals, handoffs, or exceptions.
• Global‑first experience patterns defined with clear documentation of mandated local or compliance variations.
• Knowledge gaps, content ownership needs, and readiness issues documented for priority AI experiences.
• People Care AI experiences designed with clear readiness, escalation, sustainment, and measurement criteria.

What We Can Offer You

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Salary

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 119,500 - 275,000 in Texas The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

In accordance with applicable Mexican laws and our commitment to non‑discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an E‑Verify employer. E‑Verify is an Internet‑based system that compares information from an employee's Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.