AI Experience Architect – People Care (Global)

Hewlett Packard Enterprise; Spring (TX); On-site; USD 120,000 - 275,000; Full time

Job summary

Hewlett Packard Enterprise seeks an AI Experience Architect for People Care AI. This individual-contributor role translates HR needs into scalable AI-enabled experiences, partnering with People Care, HRIS, Workday, Salesforce, and knowledge management to craft journey maps, service blueprints, and readiness criteria.

The role emphasizes simplifying processes, defining global patterns, and ensuring human oversight where needed, with a focus on trusted, scalable employee experiences.

Qualifications

• First-level university degree or equivalent experience; advanced degree preferred.
• Typically 6+ years of experience in service design, experience architecture, HR transformation, digital transformation, process design, knowledge management, or related disciplines.
• Strong background in service design, journey mapping, business process reengineering, Lean, Six Sigma, or similar process improvement methods.
• Experience designing employee, customer, or internal service experiences in complex global environments.
• Familiarity with HR service delivery, People Care, People Services, shared services, or HR operations.
• Working knowledge of Workday, Salesforce, HR knowledge platforms, case management, employee portals, or AI-enabled service channels.
• Ability to translate complex HR processes into simple user journeys, interaction flows, decision logic, knowledge requirements, and handoff models.

Responsibilities

• AI Experience Architecture: Define the target experience architecture for People Care AI, including user journeys, conversation flows, service blueprints, escalation models, and handoff patterns.
• Outcome-First Design: Reframe HR process work around what employees and managers are trying to achieve, rather than how current processes are structured.
• Journey and Interaction Design: Design simple, intuitive AI-enabled experiences for high-value use cases such as information requests, documentation needs, personal information updates, time-off support, case creation, and case status checks.
• Process Simplification Input: Identify friction points, unnecessary steps, redundant approvals, excessive handoffs, and local variations that should be simplified before AI enablement.
• Global Experience Standards: Define reusable global-first experience patterns and document where mandated country, legal, payroll, or compliance exceptions require variation.
• AI Readiness Requirements: Translate process and knowledge needs into AI-ready requirements, including article completeness, decision logic, system dependencies, escalation triggers, and human-in-the-loop needs.
• Use Case Prioritization: Use volume, standardization, risk, judgement required, transaction simplicity, and knowledge readiness data to recommend which AI experiences should be designed and sequenced first.
• Knowledge and Content Alignment: Partner with knowledge owners to identify outdated, missing, or incomplete content that could reduce AI accuracy, employee trust, or self-service adoption.
• Cross-Functional Collaboration: Work with People Care, Country HR, HRIS, Workday, Salesforce, knowledge management, and AI program partners to validate requirements and ensure the experience design can be operationalized.
• Strategic Design Support: Contribute to the broader People Care AI strategy by helping define scalable design patterns, readiness criteria, and experience standards that can be reused across future AI-enabled use cases.

Skills

Service design

Experience architecture

Journey mapping

Lean Six Sigma

HR transformation

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Workday

Salesforce

HR knowledge platforms

Job description

Hewlett Packard Enterprise seeks an AI Experience Architect for People Care AI. This individual-contributor role translates HR needs into scalable AI-enabled experiences, partnering with People Care, HRIS, Workday, Salesforce, and knowledge management to craft journey maps, service blueprints, and readiness criteria.

The role emphasizes simplifying processes, defining global patterns, and ensuring human oversight where needed, with a focus on trusted, scalable employee experiences.