People Care AI Experience Designer

Hewlett Packard Enterprise Development LP; Spring (TX); Hybrid; USD 120,000 - 275,000; Full time

Benefits offered by this job

Health & Wellbeing

Career development

Unconditional inclusion

Job summary

Hewlett Packard Enterprise seeks an experienced People Care AI Experience Architect to design end-to-end AI-enabled employee experiences. This role focuses on translating HR needs, knowledge readiness, and AI capabilities into practical interaction patterns and service journeys, bridging People Care operations, technology partners, and program teams.

The position emphasizes global scalability, risk-aware design, and human-led decision points where appropriate, with a strong emphasis on

Qualifications

• First-level university degree or equivalent experience; advanced degree preferred.
• Typically 6+ years of experience in service design, experience architecture, HR transformation, digital transformation, process design, knowledge management, or related disciplines.
• Strong background in service design, journey mapping, business process reengineering, Lean, Six Sigma, or similar methods.
• Experience designing employee, customer, or internal service experiences in complex global environments.
• Familiarity with HR service delivery, People Care, People Services, shared services, or HR operations.
• Working knowledge of Workday, Salesforce, HR knowledge platforms, case management, employee portals, or AI-enabled service channels.

Responsibilities

• AI Experience Architecture: Define the target experience architecture for People Care AI, including user journeys and service blueprints.
• Outcome-First Design: Reframe HR process work around employee and manager goals.
• Journey and Interaction Design: Create intuitive AI-enabled experiences for high-value use cases (info requests, updates, time-off, case status).
• Process Simplification Input: Identify friction points and unnecessary steps to simplify before automation.
• Global Experience Standards: Define reusable patterns and document country-specific exceptions.
• AI Readiness Requirements: Translate needs into AI-ready requirements (articles, decision logic, dependencies).
• Use Case Prioritization: Recommend sequencing based on volume, risk, and readiness data.
• Knowledge and Content Alignment: Align content with SMEs to improve AI accuracy and trust.
• Cross-Functional Collaboration: Validate requirements with HRIS, Workday, Salesforce, and knowledge management partners.
• Strategic Design Support: Contribute to scalable design patterns and readiness criteria.

Skills

Service design

Experience architecture

HR transformation

Digital transformation

Process design

Knowledge management

Lean Six Sigma

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Workday

Salesforce

HR knowledge platforms

Job description

Hewlett Packard Enterprise seeks an experienced People Care AI Experience Architect to design end-to-end AI-enabled employee experiences. This role focuses on translating HR needs, knowledge readiness, and AI capabilities into practical interaction patterns and service journeys, bridging People Care operations, technology partners, and program teams.

The position emphasizes global scalability, risk-aware design, and human-led decision points where appropriate, with a strong emphasis on