Onsite Adoption Coach for Health Tech Implementations

Archer; United States; On-site; USD 36,000 - 69,000; Full time

Job summary

Archer, in partnership with Oracle, seeks an Adoption Coach to provide onsite at-the-elbow support during Oracle Health product implementations. You will assist medical professionals with new functionality and workflow optimization to drive adoption. The role requires weekly travel and irregular hours, including weekends and some nights, with onsite support across U.S.

clients. A bachelor's degree or 4 years’ experience is required, along with the ability to obtain a federal security clearance;

Qualifications

• Bachelor's degree or 4 years equivalent experience (Healthcare, sciences, information systems, education, or customer support preferred).
• Availability to travel 100% (weekly).
• Availability to work irregular or additional hours, as needed.
• Reside within 60 miles of major/international United States airport.
• Valid Driver License for car rentals.
• Valid Passport for international projects.
• Must be a US Citizen.
• Must have the ability to obtain and maintain a federal security clearance.
• Excellent communication and organization skills.
• Superior customer service skills.
• Proven ability to work and deliver results unsupervised.

Responsibilities

• Provide real-time, at the elbow, support to assist end users with new product functionality and navigation during Oracle Health product implementations
• Assist end users with front-end solution configurations, or customization, to optimize workflows and system adoption
• Identify and surface process, workflow, and technical questions to appropriate project team members or content owners
• Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution during implementations
• Provide feedback to appropriate project and client stakeholders on system adoption and utilization
• Cultivate client relationships to achieve adoption objectives
• Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes
• Complete assigned learnings and various product trainings, as assigned

Skills

Communication

Organization

Customer service

Self-motivation

Willingness to learn

Education

Bachelor's degree or equivalent

Job description

Archer, in partnership with Oracle, seeks an Adoption Coach to provide onsite at-the-elbow support during Oracle Health product implementations. You will assist medical professionals with new functionality and workflow optimization to drive adoption. The role requires weekly travel and irregular hours, including weekends and some nights, with onsite support across U.S.

clients. A bachelor's degree or 4 years’ experience is required, along with the ability to obtain a federal security clearance;