Only W2- Team Lead - InfoLease/Rapport Application Support & Development

Digitive LLC; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Digitive LLC seeks a Team Lead for InfoLease/Rapport Application Support and Development. This remote role partners with asset finance operations and IT to ensure production support and ongoing configuration of InfoLease and Rapport (Solifi platform).

You will drive requirements, coordinate UAT, and manage a geographically dispersed team, delivering incident resolution and enhancements without disrupting business operations.

Qualifications

• Leadership experience coaching, mentoring, and workload prioritization.
• Ability to translate business requirements into technical specs for developers/engineers.
• Experience coordinating UAT, requirements gathering, and sign-off cycles.

Responsibilities

• Lead a team responsible for production support and development/configuration of InfoLease/Rapport.
• Bridge business stakeholders and IT/engineering teams to align on requirements and priorities.
• Oversee incident triage, root cause analysis, and change management in releases.

Skills

Leadership

Cross-functional communication

Requirements gathering

UAT coordination

Problem solving

Tools

SQL

Jira/DevOps

Job description

Job Title: Team Lead -- InfoLease/Rapport Application Support & Development

Work Location: Remote

Only W2 (No C2C)

Role Summary

Leads a team responsible for both production support and ongoing development/configuration of InfoLease and Rapport, acting as the primary bridge between business stakeholders (asset finance/leasing operations) and IT/engineering teams.

Core Requirements

Domain & platform experience

• 10 years of experience in equipment finance, leasing, or asset finance, with 5 years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
• Deep working knowledge of equipment finance lease/loan accounting, origination workflows, and portfolio management processes
• Prior hands-on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
• Familiarity with adjacent systems commonly referenced alongside InfoLease/Rapport (e.g., Stucky, GL, Fed reporting etc) is a plus

Leadership & people management

• 2 years in a lead, supervisory, or people-management capacity --- coaching, mentoring, and managing workload/priorities for a support and/or development team
• Experience setting and monitoring SLAs/KPIs, and ensuring incident, problem, and change management processes are followed (ITIL exposure or certification often preferred)
• Ability to manage a matrixed, geographically dispersed team and act as an escalation point for both business and IT stakeholders

Bridging business and IT

• Proven ability to translate business requirements (from operations/finance teams) into technical specifications for developers/engineers, and vice versa --- explaining technical constraints back to business users in plain terms
• Experience running or coordinating UAT, requirements gathering, and sign-off cycles between business SMEs and IT/development
• Comfortable owning the relationship with both sides: Operations/Business Systems Managers on one side, Application Engineers/DevOps on the other
• Run regular statrisk reporting to leadership on both sides (business and IT)

Technical/production support

• Strong understanding of production support fundamentals: incident triage, root cause analysis, P1--P4 issue management, and coordination of remediation with development teams
• Working knowledge of SQL and reporting tools to investigate data issues independently before escalating
• Experience overseeing testing practices (test case libraries, regression/UAT coordination) for releases and upgrades, ensuring deployments don't disrupt business operations
• Exposure to Agile/Scrum delivery (sprint planning, backlog grooming) if the team also handles enhancement/development work, plus tools like Jira/DevOps
• Oversee testing and release management to ensure changes/upgrades don't disrupt production

Soft skills

• Strong written/verbal communication, able to flex between technical and non-technical audiences
• Proactive, service-oriented mindset; comfortable owning escalations and being the "buck stops here" contact for both business and IT
• Ability to manage competing priorities across support tickets, enhancement requests, and project work simultaneously

Top 3 skills:

• Deep Experience in equipment finance, leasing, or asset finance, with 5 years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
• Prior hands-on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
• Strong understanding of production support fundamentals: incident triage, root cause analysis, P1--P4 issue management, and coordination of remediation with development teams