Team Lead – InfoLease/Rapport Application Support & Development

TechDigital Group; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

TechDigital Group seeks a seasoned leader to manage a team responsible for production support and ongoing configuration of InfoLease and Rapport (Solifi). The role requires deep domain knowledge in asset finance and strong skills in translating business needs into technical specifications.

You will bridge operations/finance with IT and engineering, drive SLAs and KPIs, coordinate UAT, and oversee testing and releases to minimize disruption to business processes.

Qualifications

• Deep knowledge of equipment finance, leasing, or asset finance.
• Hands‑on experience configuring InfoLease/Rapport (Solifi) and related systems.
• Ability to translate business requirements into technical specs and vice versa.

Responsibilities

• Lead a team responsible for production support and ongoing development/configuration of InfoLease and Rapport.
• Bridge communication between asset finance operations and IT/engineering, including status/risk reporting.
• Oversee incident triage, root cause analysis, and change management; coordinate UAT and release activities.

Skills

Equipment finance domain knowledge

InfoLease/Rapport configuration

SQL & reporting tools

Tools

SQL

Jira/DevOps ( Agile tools )

Job description

Role Summary

Leads a team responsible for both production support and ongoing development/configuration of InfoLease and Rapport, acting as the primary bridge between business stakeholders (asset finance/leasing operations) and IT/engineering teams.

Core Requirements

Domain & platform experience

• 10+ years of experience in equipment finance, leasing, or asset finance, with 5+ years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
• Deep working knowledge of equipment finance lease/loan accounting, origination workflows, and portfolio management processes
• Prior hands‑on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
• Familiarity with adjacent systems commonly referenced alongside InfoLease/Rapport (e.g., Stucky, GL, Fed reporting etc) is a plus

Leadership & people management

• 2+ years in a lead, supervisory, or people-management capacity — coaching, mentoring, and managing workload/priorities for a support and/or development team
• Experience setting and monitoring SLAs/KPIs, and ensuring incident, problem, and change management processes are followed (ITIL exposure or certification often preferred)
• Ability to manage a matrixed, geographically dispersed team and act as an escalation point for both business and IT stakeholders

Bridging business and IT

• Proven ability to translate business requirements (from operations/finance teams) into technical specifications for developers/engineers, and vice versa — explaining technical constraints back to business users in plain terms
• Experience running or coordinating UAT, requirements gathering, and sign-off cycles between business SMEs and IT/development
• Comfortable owning the relationship with both sides: Operations/Business Systems Managers on one side, Application Engineers/DevOps on the other
• Run regular status/risk reporting to leadership on both sides (business and IT)

Technical/production support

• Strong understanding of production support fundamentals: incident triage, root cause analysis, P1–P4 issue management, and coordination of remediation with development teams
• Working knowledge of SQL and reporting tools to investigate data issues independently before escalating
• Experience overseeing testing practices (test case libraries, regression/UAT coordination) for releases and upgrades, ensuring deployments don't disrupt business operations
• Exposure to Agile/Scrum delivery (sprint planning, backlog grooming) if the team also handles enhancement/development work, plus tools like Jira/DevOps
• Oversee testing and release management to ensure changes/upgrades don't disrupt production

Soft skills

• Strong written/verbal communication, able to flex between technical and non-technical audiences
• Proactive, service-oriented mindset; comfortable owning escalations and being the "buck stops here" contact for both business and IT
• Ability to manage competing priorities across support tickets, enhancement requests, and project work simultaneously

Top 3 skills:

• Deep Experience in equipment finance, leasing, or asset finance, with 5+ years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
• Prior hands‑on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
• Strong understanding of production support fundamentals: incident triage, root cause analysis, P1–P4 issue management, and coordination of remediation with development teams