Online Student Success Specialist

Texas State University; United States; À distance; USD 38 000 - 51 000; Plein temps

Avantages offerts par ce poste

Health insurance

Tuition benefits

Retirement plan

Wellness program

Generous paid time off

Résumé du poste

Texas State University’s TXST Online department seeks an Online Student Success Specialist to support online learners through advising, coaching, and exceptional customer service from a remote, full-time role. Strong communication, scheduling, and teamwork across campus are essential.

You will engage students by email, phone, and web conferencing, guiding degree planning and connecting them with campus resources to help online program persistence and success.

Qualifications

• Bachelor’s degree required.
• Customer service experience and mindset.
• Experience working with online learners via email, phone, and video conferencing.
• Strong communication, detailed notetaking, active listening, rapport-building and confidentiality.
• Ability to multitask and prioritize in varying day-to-day duties.
• Experience in high-volume settings with problem-solving.
• Ability to work independently and as part of a remote team.
• Ability to collaborate across campus to resolve student concerns.
• Desire for ongoing professional development and TXST Online growth.

Responsabilités

• Engage online students via email, phone, and web conferencing.
• Provide generalist academic advising for online majors including degree planning and course selection.
• Explain complex policies and information clearly to students.
• Connect students to college resources and provide referrals as needed.
• Provide basic success coaching and monitor student progress.
• Identify student concerns and advocate for solutions with stakeholders.
• Conduct outreach to promote engagement and completion.
• Maintain accurate, confidential student records per FERPA.
• Stay updated on curriculum and admissions criteria for online programs.
• Pursue ongoing professional development in online learning practices.
• Collaborate with departments across campus and contribute as a team member.

Connaissances

Customer service

Online learner support

Communication

Multitasking

Independent work

Remote collaboration

Professional development

Formation

Bachelor’s Degree

Master’s Degree

Outils

SIS/ERP

LMS

CRM

Microsoft Office

Zoom/Teams

Description du poste

Online Student Success Specialist

Posting Information

• Location: Other - Remote
• Department: TXST Online
• Recruitment Type: Open Recruiting
• Job Type: Full-Time
• Funding Source: Permanent
• Monthly Salary: $4,000.00
• Job Category: Exempt
• Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
• Normal Work Hours Start: 8:00AM
• Normal Work Hours End: 5:00PM
• Open Until Filled: No
• Job Open Date: 10/13/2026
• Job Close Date (posting closes at midnight): 10/28/2026

Required Qualifications

• Bachelor’s Degree.
• Customer service experience and mindset.
• Ability and comfort to work with online learners by email, phone, and video conferencing.
• Effective communication skills, including detailed notetaking, active listening, rapport-building, care for confidentiality, and adaptivity to varying communication/learning styles
• Ability to multitask and prioritize a schedule where day-to-day duties may vary.
• Demonstrated ability to work in a high-volume setting and navigate challenges with positivity, optimism, and strong problem-solving skills.
• Demonstrated ability to work independently with minimal supervision and as part of a team in a remote work environment.
• Demonstrated ability to build connections and collaborate across an organization to investigate, advocate, and resolve student concerns.
• Passion for exploring opportunities for personal professional development and the continued growth of TXST Online.

Preferred Qualifications

• Master’s Degree.
• Experience working in a college environment, preferably with direct student contact.
• Previous Academic Advising or Success Coaching experience.
• Experience working with a Student Information System (SIS/ERP), Learning Management System (LMS), Customer Relationship Management System (CRM), and other industry-standard software applications.
• Ability to simplify and explain complex processes, policies, and information to all audiences, one-on-one and in groups
• Computer software skills, including Microsoft Office and web-conferencing tools such as Zoom or Teams.

Job Description

Student Success Specialists are responsible for providing quality academic planning, success coaching, and general customer service to promote the success of online students at Texas State.

Job Duties

• Engage online students through email, phone, and web conferencing.
• Provide generalist academic advising for students in a wide range of online majors, including degree planning, course selection, and completion.
• Provide exceptional customer service to explain complex policies, procedures, and information.
• Connect students to college-wide resources, providing additional referrals as needed.
• Provide basic success coaching.
• Acknowledge and research student concerns, collaborate with appropriate stakeholders, and advocate for solutions with a commitment to fairness and integrity.
• Perform outreach services to promote student engagement, success, and completion.
• Maintain a high regard for accuracy and clarity in all student interactions.
• Maintain detailed student records.
• Maintain student confidentiality in accordance with FERPA.
• Stay up to date on changes in curriculum and admissions criteria for online programs.
• Commitment to ongoing professional development and attainment of knowledge regarding industry advancements and best practices in academic advising, success coaching, student engagement, and online learning.
• Work effectively as a team member, embracing and fostering TXST mission.
• Collaborate with departments across campus as needed.
• Other duties as assigned.

Additional Information

• Job Open Date: 10/13/2026
• Job Close Date (posting closes at midnight): 10/28/2026
• Open Until Filled: No
• Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
• Normal Work Hours Start: 8:00AM
• Normal Work Hours End: 5:00PM

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

• Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
• Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
• Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
• Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
• Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.
• Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
• Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. DD 214/DD1300
2. Veteran's Preference
3. Licensure
4. Certifications

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you hold a bachelor's degree or higher?
   • Yes
   • No
2. * Do you have prior professional experience as an Academic Advisor in a college setting?
   • Yes - 3 or more year of experience
   • Yes - 1-2 years of experience
   • Yes - 1-11 months of experience
   • No
3. * Do you have customer service experience?
   • Yes
   • No
4. * Do you have the ability to work independently and collaboratively with teams?
   • Yes.
   • No.

Contact Information

Office of Human Resources

231 N. Guadalupe St.

San Marcos, Texas 78666

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Monday through Friday

8 a.m. to 5 p.m.