Online Student Success Specialist

Texas State University; San Marcos (TX); Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Texas State University is seeking an Online Student Success Specialist to support online learners through email, phone, and web conferencing. The role emphasizes degree planning, course selection, and effective customer service.

You will collaborate with campus resources to advocate for student success and maintain FERPA-compliant records. Ideal candidates hold a Bachelor's degree with strong communication skills and a customer-service mindset, capable of thriving in a remote, team-oriented

Qualifications

• Bachelor's degree required.
• Customer service experience and mindset.
• Ability to work with online learners via email, phone, and video conferencing.
• Strong communication skills and detailed note taking and confidentiality.
• Ability to multitask and adapt to varying duties in a remote setting.
• Experience in high-volume settings with positive problem-solving attitude.
• Ability to work independently and as part of a team remotely.
• Build connections across the organization to support student concerns.

Responsibilities

• Engage online students via email, phone, and web conferencing.
• Provide general academic advising for online majors, including degree planning and course selection.
• Explain complex policies and procedures with excellent customer service.
• Refer students to campus resources as needed.
• Maintain detailed student records with FERPA compliance.
• Collaborate with stakeholders to advocate for solutions for students.

Skills

Customer service mindset

Effective communication

Multitasking

Independent work (remote)

Cross-team collaboration

Notetaking and record keeping

Adaptability to learning styles

Problem solving

Education

Bachelor's Degree

Master's Degree

Tools

SIS/ERP

LMS

CRM

Microsoft Office

Zoom

Teams

Job description

San Marcos, TX

Texas State University

Online Student Success Specialist

Posting Number: 2027093

Location: Other - Remote

Department: TXST Online

Recruitment Type: Open Recruiting

Job Type: Full-Time

Monthly Salary: $4,000.00

Job Category: Exempt

Required Qualifications

• Bachelor's Degree.
• Customer service experience and mindset.
• Ability and comfort to work with online learners by email,phone, and video conferencing.
• Effective communication skills, including detailed notetaking,active listening, rapport‑building, care for confidentiality, andadaptivity to varying communication/learning styles
• Ability to multitask and prioritize a schedule where day‑to‑dayduties may vary.
• Demonstrated ability to work in a high‑volume setting andnavigate challenges with positivity, optimism, and strongproblem‑solving skills.
• Demonstrated ability to work independently with minimalsupervision and as part of a team in a remote workenvironment.
• Demonstrated ability to build connections and collaborateacross an organization to investigate, advocate, and resolvestudent concerns.
• Passion for exploring opportunities for personal professionaldevelopment and the continued growth of TXST Online.

Preferred Qualifications

• Master's Degree.
• Experience working in a college environment, preferably withdirect student contact.
• Previous Academic Advising or Success Coaching experience.
• Experience working with a Student Information System (SIS/ERP),Learning Management System (LMS), Customer Relationship ManagementSystem (CRM), and other industry-standard softwareapplications.
• Ability to simplify and explain complex processes, policies,and information to all audiences, one‑on‑one and in groups
• Computer software skills, including Microsoft Office andweb‑conferencing tools such as Zoom or Teams.

Job Description

Student Success Specialists are responsible for providing qualityacademic planning, success coaching, and general customer serviceto promote the success of online students at Texas State.

Job Duties

• Engage online students through email, phone, and webconferencing.
• Provide generalist academic advising for students in a widerange of online majors, including degree planning, courseselection, and completion.
• Provide exceptional customer service to explain complexpolicies, procedures, and information.
• Connect students to college‑wide resources, providingadditional referrals as needed.
• Provide basic success coaching.
• Acknowledge and research student concerns, collaborate withappropriate stakeholders, and advocate for solutions with acommitment to fairness and integrity.
• Perform outreach services to promote student engagement,success, and completion.
• Maintain a high regard for accuracy and clarity in all studentinteractions.
• Maintain detailed student records.
• Maintain student confidentiality in accordance with FERPA.
• Stay up to date on changes in curriculum and admissionscriteria for online programs.
• Commitment to ongoing professional development and attainmentof knowledge regarding industry advancements and best practices inacademic advising, success coaching, student engagement, and onlinelearning.
• Work effectively as a team member, embracing and fostering TXSTmission.
• Collaborate with departments across campus as needed.
• Other duties as assigned.

Additional Information to Applicants

Job Open Date: 10/13/2026

Job Close Date: 10/28/2026

Open Until Filled: No

Normal Work Days: Monday, Tuesday, Wednesday, Thursday,Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Legal and Required Notices

Texas State University is committed to a policy ofnon-discrimination and equal opportunity for all persons regardlessof race, sex, color, religion, national origin or ancestry, age,marital status, disability, veteran status, or any other basisprotected by federal or state law in employment, educationalprograms, and activities and admissions. Employment with Texas State University is contingent upon theoutcome of record checks and verifications including, but notlimited to, criminal history, driving records, education records,employment verifications, reference checks, and employmenteligibility verifications. In accordance with federal law, all new employees must complete theForm I-9 and provide acceptable documentation verifying their identity andauthorization to work in the United States. Texas State Universityparticipates in E-Verify, and employment is contingent upon thesuccessful verification of work authorization. Employees arerequired to maintain valid work authorization to satisfy theconditions of Form I9 at all times during their employment and theuniversity makes no implicit or explicit promises to financiallysupport visa or permanent residency applications.

About Texas State and San Marcos

Texas State University is a emerging research institution locatedin the burgeoning Austin‑San Antonio corridor and in the beautifulTexas Hill Country. It is the largest of eight campuses in theTexas State University System and one of the 75 largestuniversities in the country, with over 38,000 students andapproximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over50,000 people located about half way between Austin and SanAntonio. Texas State enjoys a setting that is unique among Texasuniversities. The beauty of the crystal‑clear San Marcos River andthe stately cypress and pecan trees on the campus add to the charmof the university's picturesque setting. Our location on the banksof the San Marcos River provides outdoor recreational activitiesthroughout the year.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting yourfirst day of employment for full‑time employees with Texas Statepaying 100% of the employee premium and 50% for yourdependents!
• Generous paid time off: vacation, holidays, sick days and manymore!
• Excellent work life balance resources: mother and family-friendlyresources in addition to a comprehensive FREE wellnessprogram
• Great professional development opportunities: choose from avariety of workshops, training, online learning and even accesseducational leave opportunities and reimbursement for academiccourses
• An inclusive Bobcat community: join our many social networksoffered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans andvoluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one ofthe most beautiful, diverse, and growing universities in thenation.

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