Online Student Experience Coordinator

Lackawanna College; Scranton (Lackawanna County); On-site; USD 42,000 - 65,000; Full time

Job summary

Lackawanna College, a private accredited college serving Northeastern Pennsylvania, seeks an Online Student Experience Coordinator to implement and enhance student success initiatives for online learning. You will collaborate with Admissions, Advising, Student Success, and eLearning to provide technology and learning support to help students achieve academic success.

Ideal candidates have 2–3 years of experience with online coursework, advising, and student support, and familiarity with Canvas

Qualifications

• Coursework in instructional technology, education, student development, and/or higher ed leadership strongly preferred.
• Minimum two (3) years of experience with online coursework, advising, student support, or related areas.
• Teaching and familiarity with Canvas LMS strongly preferred.

Responsibilities

• Ensure that on-boarding protocols for first-year online students are successfully carried out and maintain lines of communication with related College offices, when required.
• Assist in the registration of incoming online students and help connect incoming students with support as needed.
• Serve as point-of-contact for online student questions and inquiries, delivering proactive and responsive support.
• Collaborate with Enrollment, Advising, Student Success, and eLearning to develop and implement online retention initiatives, and other strategies for maintaining a high-quality online student experience.
• Advise online students, ensuring graduation progress and assisting students with necessary referrals for completion.
• Oversee early alert processes to identify and support at-risk online students through proactive outreach and intervention, while delivering institutional training on retention systems across departments and centers.
• Assess and document student compliance of eLearning policies and procedures.
• Oversees the eCD COL 101 ONLINE course shell for changes and updates. Facilitates College 101 sessions as required.
• Assists in planning and participating in academic orientation programs, Welcome Weekend activities, Open House, Career and Student Success workshops/events and other college-wide events to help enhance students’ first experiences of Lackawanna College
• Provide career development and guidance, networking strategies, interviewing, resume, and cover letter writing skills, portfolio development and using the web for career research as needed.
• Works during high impact periods, which include, but are not limited to: annual forum, graduation, orientations, week prior to the start of the semester, first two weeks of the semester, last two weeks of the semester prior to finals, and advising periods.
• Other relevant duties are associated with Student Success and the eLearning division.

Skills

LMS platforms

Communication

Time management

Education

Coursework in instructional technology/education

Tools

Canvas LMS

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

"BEST PLACES TO WORK IN PA" FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024, and 2025!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in 10 locations around Pennsylvania!

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Online Student Experience Coordinator is responsible for implementing and enhancing student success and retention initiatives for on-line learning. Through collaborative efforts with Admissions, Advising, Student Success, and eLearning; this position works closely and proactively with students to provide technology and learning support to achieve academic success.

ESSENTIAL FUNCTIONS:

• Ensure that on-boarding protocols for first-year online students are successfully carried out and maintain lines of communication with related College offices, when required.
• Assist in the registration of incoming online students and help connect incoming students with support as needed.
• Serve as point-of-contact for online student questions and inquiries, delivering proactive and responsive support.
• Collaborate with Enrollment, Advising, Student Success, and eLearning to develop and implement online retention initiatives, and other strategies for maintaining a high-quality online student experience.
• Advise online students, ensuring graduation progress and assisting students with necessary referrals for completion.
• Oversee early alert processes to identify and support at-risk online students through proactive outreach and intervention, while delivering institutional training on retention systems across departments and centers.
• Assess and document student compliance of eLearning policies and procedures.
• Oversees the eCD COL 101 ONLINE course shell for changes and updates. Facilitates College 101 sessions as required.
• Assists in planning and participating in academic orientation programs, Welcome Weekend activities, Open House, Career and Student Success workshops/events and other college-wide events to help enhance students’ first experiences of Lackawanna College
• Provide career development and guidance, networking strategies, interviewing, resume, and cover letter writing skills, portfolio development and using the web for career research as needed.
• Works during high impact periods, which include, but are not limited to: annual forum, graduation, orientations, week prior to the start of the semester, first two weeks of the semester, last two weeks of the semester prior to finals, and advising periods.
• Other relevant duties are associated with Student Success and the eLearning division.

KEY COMPETENCIES:

• Proficient technical skills and demonstrated expertise working with various appropriate software, including various LMS platforms.
• Ability to prioritize responsibilities.
• Ability to work with a diverse student body, and to clearly communicate instructions.
• Excellent time management and organizational skills.
• Excellent written and spoken communication skills.
• Excellent interpersonal skills.
• Proven initiative and resourcefulness
• Problem-solving skills and professionalism.
• Commitment to fulfillment of the College mission

EDUCATION:

• Coursework in instructional technology, education, student development, and/or higher ed leadership strongly preferred.

EXPERIENCE:

• Minimum two (3) years of experience with online coursework, advising, student support, or related areas.
• Teaching and familiarity with Canvas LMS strongly preferred.

Deadline for applications, September 25, 2026.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.