Online Sales Support Representative

Levin Furniture & Mattress; Greensburg (Westmoreland County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid time off

Holiday pay

Merchandise discount

Job summary

Levin Furniture & Mattress is seeking an Online Sales Support Representative to ensure a smooth online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, chat support, and more to keep our online business running smoothly.

This on-site role requires attention to detail and exceptional customer service, with training and a comprehensive benefits package provided. The position pays $16/hr and supports a busy retail operation.

Qualifications

• Excellent customer service and communication skills.
• Able to catch mistakes and keep orders accurate.
• Strong organizational skills and attention to detail.
• Comfort with multitasking and handling several processes.

Responsibilities

• Review website orders to ensure accuracy and readiness.
• Compare orders with internal systems and correct discrepancies.
• Track direct ship orders and monitor shipping updates.
• Fulfill online orders and assist financing partners with needed information.
• Process customer payments and refunds accurately and promptly.
• Balance accounts and reconcile transactions; investigate discrepancies.
• Identify potential online fraud and safeguard customer data.

Skills

Customer service

Attention to detail

Problem solving

Organizational skills

Communication

Job description

Career Opportunities withLevin Furniture & Mattress

Love Helping People? We've Got the Perfect Job for You!

Are you a detail detective who catches mistakes before anyone else? Do you enjoy helping customers, solving problems, and keeping things organized? If so, we'd love to meet you!

As our Online sales support representative, you'll be the behind-the-scenes hero who helps ensure our customers have an amazing online shopping experience from click to delivery. You'll work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly.

This position is on-site at a Levin Store near you!

Pay Rate: $16/hr

What We Offer

• On the job training
• Great Benefits Package
  • Medical, Dental Vision and Life Insurance, 401K with a company match, Paid Time Off, Holiday Pay, Discount on merchandise, and more!

What You'll Do

Be the Online Order Expert

• Review website orders to ensure everything is accurate and ready to go.
• Compare online orders with our internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and help ensure financing partners receive the information they need.

Manage Payments Like a Pro

• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and solve payment-related issues.

Protect Our Business

• Review suspicious online transactions and identify potential fraud.
• Help safeguard customers and company revenue by investigating unusual activity.
• Answer incoming calls, emails, website chats, and customer inquiries.
• Help customers with questions regarding orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly, professional, and memorable.

Support Our Team

• Work closely with store associates, delivery teams, financing partners, and customers.
• Assist with administrative and clerical duties as needed.
• Keep records accurate and organized to support a fast-paced operation.