Online Sales Support Representative

Levin Furniture; Pittsburgh (Allegheny County); Presencial; USD 19 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On the job training

Great Benefits Package

Resumo da oferta

Levin Furniture is seeking an Online sales support representative to ensure a seamless online shopping experience from click to delivery. You will handle orders, payments, scheduling, fraud prevention, and chat support to keep our online operations smooth and customer-friendly.

This on-site role at a Levin Store offers growth opportunities and a supportive team environment as part of a busy retail operation.

Qualificações

• Experience in online sales support or customer service.
• Ability to review orders accurately and make corrections.
• Strong communication and problem resolution skills.

Responsabilidades

• Review website orders for accuracy and readiness.
• Track direct ship orders and monitor shipping updates.
• Process customer payments and refunds accurately.
• Investigate discrepancies and potential fraud.
• Answer calls, emails, chats, and inquiries; schedule deliveries.

Conhecimentos

Detail oriented

Customer service

Problem solving

Organizational skills

Ferramentas

Payment processing systems

Chat support tools

Order tracking systems

Descrição da oferta de emprego

Career Opportunities withLevin Furniture & Mattress

Love Helping People? We've Got the Perfect Job for You!

Are you a detail detective who catches mistakes before anyone else? Do you enjoy helping customers, solving problems, and keeping things organized? If so, we'd love to meet you!

As our Online sales support representative, you'll be the behind-the-scenes hero who helps ensure our customers have an amazing online shopping experience from click to delivery. You'll work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly.

This position is on-site at a Levin Store near you!

Pay Rate: $16/hr

What We Offer

• On the job training
• Great Benefits Package
  • Medical, Dental Vision and Life Insurance, 401K with a company match, Paid Time Off, Holiday Pay, Discount on merchandise, and more!

What You'll Do

Be the Online Order Expert

• Review website orders to ensure everything is accurate and ready to go.
• Compare online orders with our internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and help ensure financing partners receive the information they need.

Manage Payments Like a Pro

• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and solve payment-related issues.

Protect Our Business

• Review suspicious online transactions and identify potential fraud.
• Help safeguard customers and company revenue by investigating unusual activity.
• Answer incoming calls, emails, website chats, and customer inquiries.
• Help customers with questions regarding orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly, professional, and memorable.

Support Our Team

• Work closely with store associates, delivery teams, financing partners, and customers.
• Assist with administrative and clerical duties as needed.
• Keep records accurate and organized to support a fast-paced operation.