Online Sales Concierge for Homebuyers

Falcone Group; Myrtle Beach (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

AmeriCraft Homes in Myrtle Beach, SC is hiring an Online Sales Consultant. You are the first contact for online buyers, guiding them from interest to an appointment with a Sales Consultant. This role supports multiple properties and offers growth opportunities as the business expands.

Responsibilities focus on prompt lead responses, scheduling on-site or virtual tours, and delivering a warm, high-quality customer experience that moves prospects through the sales funnel.

Qualifications

• Experience using Salesforce as a CRM.
• Friendly, warm, and engaging phone etiquette with a commitment to creating a positive customer experience.
• Comfortable handling a high volume of inbound and outbound calls with leads who have requested information through our websites.

Responsibilities

• Respond to email leads promptly.
• Handle inbound calls with the goal of generating on-site or virtual appointments for the Sales Team.
• Make outbound calls to database leads to generate appointments.
• Provide consistent follow-up to online prospects with the goal of scheduling appointments with the Onsite Sales Team.
• Serve as a concierge to prospective buyers, creating a warm and seamless handoff to the Sales Team or Rental Management Company.
• Provide a high-level overview of features and benefits to build interest and motivate prospects to take action.
• Use discovery questions to identify each buyer's area of interest.
• Deliver a world-class experience for buyers and their representatives.

Skills

Phone etiquette

Customer experience

High-volume calls

Tools

Salesforce CRM

Job description

AmeriCraft Homes in Myrtle Beach, SC is hiring an Online Sales Consultant. You are the first contact for online buyers, guiding them from interest to an appointment with a Sales Consultant. This role supports multiple properties and offers growth opportunities as the business expands.

Responsibilities focus on prompt lead responses, scheduling on-site or virtual tours, and delivering a warm, high-quality customer experience that moves prospects through the sales funnel.