Online Retention Team Manager

Louisiana State University; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement options

Tuition exemption for qualified staff

Job summary

Louisiana State University is seeking an Online Retention Team Manager to oversee the day-to-day operations of the Student Success Coach Team and report to the Associate Director of Student Success and Retention. The role collaborates with recruitment, marketing, Salesforce admins, and LSU departments to meet retention targets.

The position requires guiding performance, maintaining team metrics, and driving process improvements using CRM, SIS, and related systems.

Qualifications

• Bachelor's degree with 3 years of experience in recruitment, student retention, or higher education.
• Lead or management experience with teams is preferred.
• LSU values relevant experience; degree not always required if years of experience meet requirements.

Responsibilities

• Oversee day-to-day operations of the Student Success Coach Team.
• Set performance goals, benchmarks, and expectations with Director support.
• Utilize technology to track team metrics and report via Salesforce dashboards.
• Lead team meetings, identify bottlenecks, and coordinate with IT and other departments to streamline workflows.
• Provide training on processes and systems (CRM, SIS, other team tools) and coach staff.
• Collaborate with Online Education IT to build and improve tech infrastructure.

Skills

Recruitment

Student retention

Higher education

Team management

Education

Bachelor's degree

Master's degree

Tools

Salesforce

CRM

SIS

Job description

Job Posting Title: Online Retention Team Manager

Position Type: Professional / Unclassified

Department: LSUAM Online - Online Student Retention - Learner Team (Lori Henry Richard (00073827))

Work Location: United Plaza XII

Pay Grade: Professional

Job Description: The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.

Job Responsibilities

• Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team.
• Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolves issues or concerns that may arise within the team.
• Utilizes technology to track team metrics and goals to report back to the Director.
• 60% Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information.
• 15% Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth.
• 10% Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure.
• 10% Other duties may be assigned.

Minimum Qualifications

• Bachelor's degree with 3 years of experience
• Specific Experience: Recruitment, student retention, or higher education.
• Minimum of 2-3 years on a recruitment and/or retention team.
• LSU values skills, experience, and expertise.
• Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

• Master's degree
• Specific Experience: Lead or management experience working with teams.

Additional Requirements

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

Skills Needed

Preferred Skills:

Posting Date: September 23, 2026

Closing Date (Open Until Filled if No Date Specified): October 7, 2026

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• health, life, dental, and vision insurance
• flexible spending accounts
• retirement options
• various leave options
• paid holidays
• wellness benefits
• tuition exemption for qualified positions
• training and development opportunities
• employee discounts
• and more!

Employer Comments or Additional Info

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N): LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information: For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [e-mail]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.