Desktop Support Analyst 1

Louisiana State University; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Tuition exemption

Job summary

Louisiana State University is seeking a Desktop Support Analyst 1 to provide first-level technical support for faculty, staff, and students. The role includes resolving hardware and software issues across Windows, macOS, and mobile platforms, and contributing to standardized processes.

The position emphasizes documentation, training, and continuous improvement of IT services within an academic setting, with opportunities to mentor student workers and collaborate with security and networking

Qualifications

• Bachelor's degree.
• LSU values skills, experience, and expertise.
• Candidates with relevant experience may apply if requirements are met without a degree.

Responsibilities

• Provide endpoint and desktop support for university technologies.
• Escalate and troubleshoot complex issues while ensuring SLAs.
• Support OS, hardware, software, and access services across platforms.
• Collaborate with security, networking, and other teams to improve services.
• Assist in training and knowledge sharing for staff and student workers.

Skills

Desktop support

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft 365

VPN

Endpoint security

LMS

Job description

Job Posting Title

Desktop Support Analyst 1

Position Type

Professional / Unclassified

Department

LSUAM FA - ITS - SO - Unified Endpoint Configuration Management (Eric Joseph Pergola (00069477))

Work Location

0200 Fred C. Frey Computing Services Building

Pay Grade

Job Description

The Desktop Support Analyst 1 provides first-level technical support for faculty, staff, and students in a higher education environment. This role serves as a second-level support resource, resolving complex hardware and software technology issues while contributing to standardization, documentation, and continuous improvement of IT services.

Job Responsibilities

• Technical Support: Provides endpoint and desktop support for university-supported technologies. Troubleshoots hardware, operating system, and application issues across Windows, macOS, and mobile platforms. Installs, configures, images, deploys, and maintains computers using centralized management tools. Supports university-standard software including Microsoft 365, email services, VPN, endpoint security solutions, and learning management systems. Diagnoses and resolves wired, wireless, and remote connectivity issues. Provides support for accessibility and assistive technology solutions as needed. (25%)
• Customer Service & Escalation: Serves as a Tier 1 escalation resource for Help Desk staff and resolves advanced user issues. Communicates technical information effectively to non-technical users including faculty, staff, students, and leadership. Documents incidents, troubleshooting steps, and resolutions within the ticketing system and maintains accurate service records. Meets established service level agreements (SLAs) and ensures timely resolution of service requests. (25%)
• Systems & Projects: Participates in desktop and endpoint lifecycle initiatives including operating system upgrades, hardware refreshes, and enterprise software deployments. Assists with endpoint security, patch management, and compliance activities. Tests and evaluates new hardware and software solutions and recommends improvements to support processes, standards, and tools. Contributes to continuous improvement of endpoint management practices. (20%)
• Collaboration & Mentorship: Collaborates with systems, networking, and security teams to support integrated service delivery. Provides guidance and informal mentoring to junior support staff and student workers. Assists in the development of training materials, documentation, and knowledge base articles to improve support consistency and knowledge sharing across the organization. (20%)
• Other duties as assigned. (10%)

Minimum Qualifications

• Bachelor's degree.
• +LSU values skills, experience, and expertise.
• Candidates who have relevant experience in key job responsibilities are encouraged to apply -- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Additional Information

Position requires the ability to lift up to 50 pounds.

Special Instructions

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire. Please provide three professional references including name, title, phone number and e-mail address. An offer of employment is contingent on a satisfactory pre-employment background check. For questions or concerns regarding the status of your application or salary ranges, please contact Mary Bordelon at [e-mail].

Posting Date

September 14, 2026

Closing Date

January 12, 2027

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

LSU offers outstanding benefits to eligible employees and their dependents.

• health insurance
• life insurance
• dental insurance
• vision insurance
• flexible spending accounts
• retirement options
• various leave options
• paid holidays
• wellness benefits
• tuition exemption for qualified positions
• training and development opportunities
• employee discounts
• more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Equal Opportunity Employer

LSU is an Equal Opportunity Employer.

Work Authorization

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Policy Statement

Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [e-mail]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College ("LSU"), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center - New Orleans LSU Health Science Center - Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.