Online Retail & Shipping Specialist

Albanese Confectionery Group, Inc; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Albanese Confectionery Group, Inc is seeking a Retail Website Department Shipping Associate to support online order processing, customer interactions, and shipment preparation. You will handle orders by phone, email, and in person, ensuring accuracy and high service levels.

The role emphasizes attention to detail, organization, and teamwork, with responsibilities spanning order verification, product knowledge, packaging, and coordination with the Shipping Team to fulfill end-of-day shipments.

Qualifications

• Must be able to speak, read and write in English.
• Regular and timely attendance.
• Excellent interpersonal skills – team player.
• Must be extremely organized.
• Must be able to multitask.
• Hard worker who is a self-starter and proactive.
• Good verbal and written communication skills.
• Making decisions and problem solving.
• Must be detailed oriented.
• Must have basic math skills.
• Must have basic computer skills.
• Must be able to lift up-to 25 pounds consistently and 50 pounds on occasion.
• Ability to stand for up to 10 hours with applicable break.
• Although no experience is required- shipping or retail experience is preferred.

Responsibilities

• Access Albanesecandy.com website to manage and process customer orders.
• Take customer orders to be shipped via phone, e-mail, or in person.
• Communicate with customers in regard to their orders via phone or email.
• Ensure all customer paperwork and information is accurately filled out.
• Provide ACG level Customer Service in any interaction (phone, email, etc)
• Maintain knowledge of products and other merchandise.
• Maintain knowledge of current department policies.
• Prepare merchandise for purchase.
• Inventory stock and requisition new stock.
• Ensure packages are properly labeled to ship.
• Partner with Shipping Team to coordinate EOD shipments.
• Responsible for monitoring quality.
• Ship finished goods in good condition according to ACG standards.
• Verifies orders, and packing lists to ensure accurate shipments.
• Comply with all company quality, HACCP, GMP, and Food Safety Standards.
• Comply with all company safety policies and procedures.
• Maintain a clean and safe work area.
• Other duties as assigned.

Skills

English proficiency

Interpersonal skills

Organizational skills

Multitasking

Self-starter

Verbal & written communication

Attention to detail

Basic math

Basic computer skills

Team player

Heavy lifting

Education

High School Diploma or GED

Job description

Albanese Confectionery Group, Inc is seeking a Retail Website Department Shipping Associate to support online order processing, customer interactions, and shipment preparation. You will handle orders by phone, email, and in person, ensuring accuracy and high service levels.

The role emphasizes attention to detail, organization, and teamwork, with responsibilities spanning order verification, product knowledge, packaging, and coordination with the Shipping Team to fulfill end-of-day shipments.