Ecommerce Fulfillment & Customer Care Specialist

Levain Bakery; New York (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Levain Bakery is seeking an Ecommerce team member to support behind-the-scenes order fulfillment and shipping of cookie boxes, party favors, and corporate gifts. The role emphasizes strong organization, attention to detail, and clear verbal and written communication to ensure flawless delivery nationwide.

You will be the point-of-contact for order inquiries, collaborate with teammates, and adapt to a fast-paced environment while maintaining a high standard of hospitality and reliability in every

Qualifications

• Prior ecommerce, shipping, or production experience is a plus, but not required; we’ll teach the right person.
• Delight in organization; you alphabetize and color code in your sleep.
• Excellent customer service skills; help customers get Levain cookies to their home, office, or event.
• Proficient with Microsoft Office and quick to learn new systems.

Responsibilities

• Prepare and ship cookie boxes, party favors, and corporate gifts.
• Serve as the order inquiry point-of-contact and coordinate fulfillment.

Skills

Customer service

Communication

Detail-oriented

Team player

MS Office

Problem solving

Job description

Levain Bakery is seeking an Ecommerce team member to support behind-the-scenes order fulfillment and shipping of cookie boxes, party favors, and corporate gifts. The role emphasizes strong organization, attention to detail, and clear verbal and written communication to ensure flawless delivery nationwide.

You will be the point-of-contact for order inquiries, collaborate with teammates, and adapt to a fast-paced environment while maintaining a high standard of hospitality and reliability in every