Online Retail Fulfillment & Customer Care Associate

ALBANESE CONFECTIONERY GROUP INC.; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Albanese Candy is seeking a Retail Shipping Associate in Merrillville, IN. You will manage online orders, assist customers by phone or email, and ensure accurate paperwork and packaging. Responsibilities include inventory, shipping coordination, and upholding HACCP and GMP standards in a fast-paced retail environment.

The role requires basic math, strong organization, and the ability to stand for long periods. Previous shipping or retail experience is a plus.

Qualifications

• Must speak, read and write in English.
• Must be organized and able to multitask.
• Experience in shipping or retail preferred.
• Must be able to lift up to 25 pounds regularly.

Responsibilities

• Access Albanesecandy.com to manage and process customer orders.
• Take orders via phone, email, or in person.
• Communicate with customers about orders via phone or email.
• Ensure all paperwork and information are accurate.
• Prepare merchandise for purchase and ship finished goods.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Physical stamina

Education

High School Diploma or GED

Tools

Inventory management software

Order processing system

Job description

Albanese Candy is seeking a Retail Shipping Associate in Merrillville, IN. You will manage online orders, assist customers by phone or email, and ensure accurate paperwork and packaging. Responsibilities include inventory, shipping coordination, and upholding HACCP and GMP standards in a fast-paced retail environment.

The role requires basic math, strong organization, and the ability to stand for long periods. Previous shipping or retail experience is a plus.