Retail Team Lead: World-Class Customer Experience

Albanese Confectionery Group, Inc; Merrillville (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Albanese Confectionery Group, Inc in Merrillville, Indiana is seeking a Retail Supervisor to lead the World’s Best Team and deliver outstanding customer experiences in a fast-paced candy store environment. The role emphasizes coaching, multitasking, and upholding quality, HACCP and safety standards while ensuring daily store operations run smoothly and members are motivated to perform at their best.

You will manage shift assignments, handle customer transactions, merchandise displays, and

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Must be a team player, hard worker, and self-starter.
• Impeccable organizational skills and attention to detail.
• Able to lift up to 50 lbs. and stand up to 10 hours.

Responsibilities

• Direct shift resource allocation and assignments; ensure customer service, output, and policies are met.
• Direct task/job activities and start/hand-off/completion of duties.
• Lead and support staff in customer transactions and special orders.
• Train and evaluate personnel on policies and procedures; monitor performance.

Skills

Interpersonal skills

Communication skills

Organization

Business math

Leadership experience

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Internet navigation

Job description

Albanese Confectionery Group, Inc in Merrillville, Indiana is seeking a Retail Supervisor to lead the World’s Best Team and deliver outstanding customer experiences in a fast-paced candy store environment. The role emphasizes coaching, multitasking, and upholding quality, HACCP and safety standards while ensuring daily store operations run smoothly and members are motivated to perform at their best.

You will manage shift assignments, handle customer transactions, merchandise displays, and